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MCP Server

kayako

io.usefulapi/kayako
Communication Knowledge & Documentation Public & reachable MCP 2026-07-28

What this MCP does

Searches and manages Kayako customer-support cases, users, replies, internal notes, organizations and help-center articles.

Capabilities

Tools

21 tools
kayako_add_case_tags
Add tags to a case
WRITE: add tags to a case, keeping its existing tags. Kayako: POST /api/v1/cases/{id}/tags.json.
Destructive
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['case_id', 'tags'], 'properties': {'tags': {'type': 'string', 'maxLength': 500, 'minLength': 1, 'description': 'Comma-separated tags to add.'}, 'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The case id (integer).', 'exclusiveMinimum': 0}}}
kayako_create_case
Create a case
WRITE: open a new case (conversation) for a requester. channel MAIL sends the first message to the customer by email from the mailbox given as channel_id; channel NOTE creates it with an internal note and emails nobody. Get channel ids from kayako_list_channels and status/priority/type ids from kayako_list_case_options. Kayako: POST /api/v1/cases.json.
Destructive
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['subject', 'contents', 'requester_id', 'channel'], 'properties': {'cc': {'type': 'array', 'items': {'type': 'string', 'format': 'email', 'pattern': "^(?:[A-Za-z0-9_'+\\-]+\\.)*[A-Za-z0-9_'+\\-]*[A-Za-z0-9_+-]@(?:[A-Za-z0-9][A-Za-z0-9\\-]*\\.)+[A-Za-z]{2,}$"}, 'maxItems': 50, 'description': 'MAIL only: CC addresses.'}, 'html': {'type': 'boolean', 'description': 'MAIL/NOTE: treat contents as HTML (sanitized by Kayako).'}, 'tags': {'type': 'string', 'maxLength': 500, 'description': 'Comma-separated tags.'}, 'channel': {'enum': ['MAIL', 'TWITTER', 'FACEBOOK', 'NOTE'], 'type': 'string', 'description': 'MAIL, TWITTER, FACEBOOK or NOTE (internal, not sent).'}, 'form_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'subject': {'type': 'string', 'maxLength': 255, 'minLength': 1, 'description': 'Case subject.'}, 'type_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'contents': {'type': 'string', 'minLength': 1, 'description': 'Body of the first post.'}, 'status_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'channel_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Channel account id (e.g. the mailbox id). Required unless channel is NOTE.', 'exclusiveMinimum': 0}, 'priority_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'field_values': {'type': 'object', 'description': 'Custom field values keyed by field key, e.g. {"order_number": "1234"}. For multi-select fields pass CSV options — ALL options must be passed; omitted ones are removed.', 'propertyNames': {'type': 'string'}, 'additionalProperties': {'type': 'string'}}, 'requester_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The requester (customer user) id (integer).', 'exclusiveMinimum': 0}, 'assigned_team_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'assigned_agent_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}}}
kayako_create_user
Create a user
WRITE: create a user — typically a CUSTOMER to use as requester_id on a new case. role_id comes from kayako_list_roles. Collaborator/agent/admin roles also require email and team_ids. No password is set by this tool. Kayako: POST /api/v1/users.json.
Destructive
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['full_name', 'role_id'], 'properties': {'email': {'type': 'string', 'format': 'email', 'pattern': "^(?:[A-Za-z0-9_'+\\-]+\\.)*[A-Za-z0-9_'+\\-]*[A-Za-z0-9_+-]@(?:[A-Za-z0-9][A-Za-z0-9\\-]*\\.)+[A-Za-z]{2,}$", 'description': 'Primary email. Required for collaborator/agent/admin roles.'}, 'role_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The role id (integer).', 'exclusiveMinimum': 0}, 'team_ids': {'type': 'array', 'items': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'maxItems': 50, 'description': 'Team ids (required for collaborator/agent/admin).'}, 'full_name': {'type': 'string', 'maxLength': 255, 'minLength': 1}, 'time_zone': {'type': 'string', 'maxLength': 64}, 'designation': {'type': 'string', 'maxLength': 255, 'description': 'Job title.'}, 'field_values': {'type': 'object', 'description': 'Custom field values keyed by field key, e.g. {"order_number": "1234"}. For multi-select fields pass CSV options — ALL options must be passed; omitted ones are removed.', 'propertyNames': {'type': 'string'}, 'additionalProperties': {'type': 'string'}}, 'organization_case_access': {'enum': ['REQUESTED', 'ORGANIZATION'], 'type': 'string', 'description': "CUSTOMER only: see only own cases (default) or the whole organization's."}}}
kayako_get_article
Get a help-center article
Fetch one knowledge-base article with its localized titles and contents expanded (include defaults to 'locale_field'), status, section, tags, votes and help-center URL. Kayako: GET /api/v1/articles/{id}.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['article_id'], 'properties': {'include': {'type': 'string', 'maxLength': 300, 'description': "Resource types to expand. Defaults to 'locale_field' so titles/contents are readable."}, 'article_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The article id (integer).', 'exclusiveMinimum': 0}}}
kayako_get_case
Get a case
Fetch one case (conversation) by id: subject, requester, assignee, status, priority, type, SLA metrics, custom fields, last post preview. Use include (e.g. 'user,case_status,case_priority,team') to expand references and fields='+tags' for tags. Kayako: GET /api/v1/cases/{id}.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['case_id'], 'properties': {'fields': {'type': 'string', 'maxLength': 300, 'description': "Partial-output field rules, e.g. '+tags' to add tags to a case, or 'subject,status' to return only those."}, 'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The case id (integer).', 'exclusiveMinimum': 0}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}}}
kayako_get_me
Get the current user
Fetch the Kayako user these credentials belong to (name, role, teams, locale). A cheap way to confirm the subdomain and credentials work. Kayako: GET /api/v1/me.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {}}
kayako_get_user
Get a user
Fetch one user by id: name, role, organization, teams, identities (emails, phones, social), custom fields. include='identity_email,organization' expands references. Kayako: GET /api/v1/users/{id}.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['user_id'], 'properties': {'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}, 'user_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The user id (integer).', 'exclusiveMinimum': 0}}}
kayako_list_articles
List help-center articles
List knowledge-base articles, optionally by section, tags, or PUBLISHED / PINNED. Titles and contents are locale references unless include='locale_field'. Kayako: GET /api/v1/articles.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'tags': {'type': 'string', 'maxLength': 500, 'description': 'Comma-separated tags.'}, 'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'filter': {'enum': ['PINNED', 'PUBLISHED'], 'type': 'string', 'description': 'Only pinned or only published articles.'}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}, 'section_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Only articles in this section.', 'exclusiveMinimum': 0}}}
kayako_list_case_options
List case statuses, priorities or types
List the instance's case statuses (id, label, type), priorities (id, label, level) or types (id, label, type) — the ids needed for status_id / priority_id / type_id when creating, updating or replying to a case. Kayako: GET /api/v1/cases/{statuses|priorities|types}.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['kind'], 'properties': {'kind': {'enum': ['statuses', 'priorities', 'types'], 'type': 'string', 'description': 'Which list to return.'}}}
kayako_list_case_posts
List a case's posts
Read a case's timeline: customer messages, agent replies and internal notes (newest first). By default activities are excluded; filters='NOTES' for internal notes only, 'MESSAGES' for messages, 'ALL' to include activities. Paginate with before_id / after_id (one at a time). Kayako: GET /api/v1/cases/{id}/posts.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['case_id'], 'properties': {'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The case id (integer).', 'exclusiveMinimum': 0}, 'filters': {'enum': ['ALL', 'ACTIVITIES', 'MESSAGES', 'NOTES', 'SHADOW_POSTS', 'CHAT_MESSAGES', 'FACEBOOK_POSTS', 'FACEBOOK_POST_COMMENTS', 'FACEBOOK_MESSAGES', 'TWEETS', 'TWITTER_MESSAGES'], 'type': 'string', 'description': 'Which kinds of post to return.'}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}, 'after_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Cursor: return the page after this post id.', 'exclusiveMinimum': 0}, 'before_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Cursor: return the page before this post id.', 'exclusiveMinimum': 0}}}
kayako_list_cases
List cases
List cases (conversations / tickets), newest-updated first. Filter by status type, tags, max priority level, or a requester identity (email, Twitter screen name, Facebook username, phone); or fetch specific ids. Nested resources are references unless `include` expands them. Kayako: GET /api/v1/cases.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'ids': {'type': 'array', 'items': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'maxItems': 100, 'description': 'Fetch these case ids instead of filtering.'}, 'tags': {'type': 'string', 'maxLength': 500, 'description': 'Comma-separated tags to filter by.'}, 'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'fields': {'type': 'string', 'maxLength': 300, 'description': "Partial-output field rules, e.g. '+tags' to add tags to a case, or 'subject,status' to return only those."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}, 'status': {'type': 'array', 'items': {'enum': ['NEW', 'OPEN', 'PENDING', 'COMPLETED', 'CLOSED', 'CUSTOM'], 'type': 'string'}, 'description': "Status types to include, e.g. ['OPEN','PENDING']."}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}, 'priority': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Include cases whose priority level is less than or equal to this level.'}, 'identity_type': {'enum': ['EMAIL', 'FACEBOOK', 'TWITTER', 'PHONE'], 'type': 'string', 'description': "Filter by the requester's identity type; requires identity_value."}, 'identity_value': {'type': 'string', 'maxLength': 320, 'description': 'Email, Facebook username, Twitter screen name or phone number, matching identity_type.'}}}
kayako_list_channels
List reply channels
List the channels (MAIL mailbox, TWITTER, FACEBOOK, NOTE) usable for a reply on an existing case (pass case_id) or for a new case (omit case_id; optionally pass the requester's user_id). A channel's account.id is the channel_id to pass to kayako_reply_to_case / kayako_create_case. Kayako: GET /api/v1/cases/{id}/reply/channels.json or GET /api/v1/cases/channels.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Existing case to reply on.', 'exclusiveMinimum': 0}, 'user_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Requester of a NEW case (ignored with case_id).', 'exclusiveMinimum': 0}}}
kayako_list_organization_cases
List an organization's cases
List the cases (conversations) raised by members of one organization, newest-updated first. Kayako: GET /api/v1/organizations/{id}/cases.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['organization_id'], 'properties': {'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}, 'organization_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The organization id (integer).', 'exclusiveMinimum': 0}}}
kayako_list_organizations
List organizations
List customer organizations (name, domains, phone, custom fields), oldest first. To find one by name use kayako_search with resources=['ORGANIZATIONS']. Kayako: GET /api/v1/organizations.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}}}
kayako_list_roles
List roles
List user roles (id, title, type OWNER/ADMIN/AGENT/COLLABORATOR/CUSTOMER) — the role_id needed by kayako_create_user. Kayako: GET /api/v1/roles.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}}}
kayako_list_teams
List teams
List agent teams (id, title, member count) — the ids for assigned_team_id. Kayako: GET /api/v1/teams.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}}}
kayako_list_users
List users
List users (customers, collaborators, agents, admins), newest first, optionally by role type or specific ids. To find a user by email or name use kayako_search. Kayako: GET /api/v1/users.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'ids': {'type': 'array', 'items': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'maxItems': 100, 'description': 'Fetch these user ids.'}, 'role': {'enum': ['CUSTOMER', 'COLLABORATOR', 'AGENT', 'ADMIN'], 'type': 'string', 'description': 'Only users of this role type.'}, 'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}}}
kayako_reply_to_case
Reply to a case or add an internal note
WRITE: add a post to a case. channel NOTE adds an INTERNAL note visible only to agents (no channel_id needed). channel MAIL/TWITTER/FACEBOOK sends a PUBLIC reply to the customer — get channel_id from kayako_list_channels with case_id. Can also set status/priority/assignee in the same call. Kayako: POST /api/v1/cases/{id}/reply.json.
Destructive
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['case_id', 'contents', 'channel'], 'properties': {'cc': {'type': 'array', 'items': {'type': 'string', 'format': 'email', 'pattern': "^(?:[A-Za-z0-9_'+\\-]+\\.)*[A-Za-z0-9_'+\\-]*[A-Za-z0-9_+-]@(?:[A-Za-z0-9][A-Za-z0-9\\-]*\\.)+[A-Za-z]{2,}$"}, 'maxItems': 50, 'description': 'MAIL only: CC addresses.'}, 'html': {'type': 'boolean', 'description': 'NOTE only: treat contents as HTML (sanitized by Kayako).'}, 'tags': {'type': 'string', 'maxLength': 500, 'description': 'Comma-separated tags.'}, 'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The case id (integer).', 'exclusiveMinimum': 0}, 'channel': {'enum': ['MAIL', 'TWITTER', 'FACEBOOK', 'NOTE'], 'type': 'string', 'description': 'NOTE for an internal note; MAIL/TWITTER/FACEBOOK for a public reply.'}, 'type_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'contents': {'type': 'string', 'minLength': 1, 'description': 'Reply or note text.'}, 'status_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Also set the case status.', 'exclusiveMinimum': 0}, 'channel_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Channel account id. Required unless channel is NOTE.', 'exclusiveMinimum': 0}, 'priority_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'assigned_team_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'assigned_agent_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}}}
kayako_search
Search cases, users and organizations
Unified search across conversations (cases), users and organizations. Returns id, title, snippet, relevance and resource type; pass fields='*' to get each full resource inline. Max 30 results. Kayako: GET /api/v1/search.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['query'], 'properties': {'limit': {'type': 'integer', 'maximum': 30, 'minimum': 1, 'description': 'Max results, 1-30 (default 30).'}, 'query': {'type': 'string', 'maxLength': 500, 'minLength': 1, 'description': 'Search text (Kayako Unified Search Language).'}, 'fields': {'type': 'string', 'maxLength': 300, 'description': "Resource fields to return, e.g. '*' for full resources."}, 'resources': {'type': 'array', 'items': {'enum': ['USERS', 'ORGANIZATIONS', 'CONVERSATIONS'], 'type': 'string'}, 'description': 'Restrict to these resource kinds.'}}}
kayako_search_help_center
Search the help center
Search the help center's articles and/or public conversations. Returns references (e.g. {id, resource_type: 'article'}); read an article with kayako_get_article. Kayako: GET /api/v1/helpcenter/search.json.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['query'], 'properties': {'in': {'enum': ['ARTICLES', 'CONVERSATIONS', 'ALL'], 'type': 'string', 'description': 'What to search. Default ALL.'}, 'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'query': {'type': 'string', 'maxLength': 500, 'minLength': 3, 'description': 'Search text, at least 3 characters.'}, 'locale': {'type': 'string', 'maxLength': 20, 'description': 'Locale, e.g. en-us.'}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}}}
kayako_update_case
Update a case
WRITE: change a case's subject, requester, assignee (team/agent), status, priority, type, brand, form, tags or custom fields. Sends nothing to the customer. `tags` sets the case's tag list (use kayako_add_case_tags to append). Trashing is deliberately not exposed. Kayako: PUT /api/v1/cases/{id}.json.
Destructive
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['case_id'], 'properties': {'tags': {'type': 'string', 'maxLength': 500, 'description': 'Comma-separated tags (sets the list).'}, 'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The case id (integer).', 'exclusiveMinimum': 0}, 'form_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'subject': {'type': 'string', 'maxLength': 255, 'minLength': 1}, 'type_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'brand_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'status_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'priority_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'field_values': {'type': 'object', 'description': 'Custom field values keyed by field key, e.g. {"order_number": "1234"}. For multi-select fields pass CSV options — ALL options must be passed; omitted ones are removed.', 'propertyNames': {'type': 'string'}, 'additionalProperties': {'type': 'string'}}, 'requester_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'assigned_team_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'assigned_agent_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}}}
History

Recent tool changes

Added
kayako_create_user
Oct. 2, 2026, 2:40 a.m.
Added
kayako_add_case_tags
Oct. 2, 2026, 2:40 a.m.
Added
kayako_reply_to_case
Oct. 2, 2026, 2:40 a.m.
Added
kayako_update_case
Oct. 2, 2026, 2:40 a.m.
Added
kayako_create_case
Oct. 2, 2026, 2:40 a.m.
Added
kayako_search_help_center
Oct. 2, 2026, 2:40 a.m.
Added
kayako_get_article
Oct. 2, 2026, 2:40 a.m.
Added
kayako_list_articles
Oct. 2, 2026, 2:40 a.m.
Added
kayako_list_roles
Oct. 2, 2026, 2:40 a.m.
Added
kayako_list_teams
Oct. 2, 2026, 2:40 a.m.
Added
kayako_list_organization_cases
Oct. 2, 2026, 2:40 a.m.
Added
kayako_list_organizations
Oct. 2, 2026, 2:40 a.m.
Added
kayako_get_user
Oct. 2, 2026, 2:40 a.m.
Added
kayako_list_users
Oct. 2, 2026, 2:40 a.m.
Added
kayako_search
Oct. 2, 2026, 2:40 a.m.
Added
kayako_list_case_options
Oct. 2, 2026, 2:40 a.m.
Added
kayako_list_channels
Oct. 2, 2026, 2:40 a.m.
Added
kayako_list_case_posts
Oct. 2, 2026, 2:40 a.m.
Added
kayako_get_case
Oct. 2, 2026, 2:40 a.m.
Added
kayako_list_cases
Oct. 2, 2026, 2:40 a.m.
Added
kayako_get_me
Oct. 2, 2026, 2:40 a.m.
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happyfox

io.usefulapi/happyfox

Manages HappyFox support tickets, contacts, replies, private notes, assignments, reporting, and customer-facing or internal knowl…

deskpro

io.usefulapi/deskpro

Searches and manages Deskpro helpdesk tickets, people, organizations, replies, internal notes and knowledgebase articles.

re-amaze

io.usefulapi/re-amaze

Manages Re:amaze customer contacts, support conversations, messages, channels and help-center articles, with response-time and vo…