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MCP Server

deskpro

io.usefulapi/deskpro
Communication Knowledge & Documentation Public & reachable MCP 2026-07-28

What this MCP does

Searches and manages Deskpro helpdesk tickets, people, organizations, replies, internal notes and knowledgebase articles.

Capabilities

Tools

20 tools
deskpro_add_ticket_message
Reply to a ticket or add a note
Add a message to a ticket as the key's agent. With is_note=true it is an internal agent note (not shown to the requester); with is_note=false it is a REPLY that the helpdesk emails to the requester — that cannot be unsent. Deskpro: POST /api/v2/tickets/{id}/messages.
Destructive
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['ticket_id', 'message', 'is_note'], 'properties': {'format': {'enum': ['html', 'text'], 'type': 'string', 'description': 'Format of the body. Default text.'}, 'is_note': {'type': 'boolean', 'description': 'true = internal agent note; false = public reply to the requester.'}, 'message': {'type': 'string', 'minLength': 1, 'description': 'The message body.'}, 'ticket_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': "The ticket's numeric id.", 'exclusiveMinimum': 0}}}
deskpro_create_organization
Create an organization
Create a customer organization. Email domains auto-associate people with matching addresses. Deskpro: POST /api/v2/organizations.
Destructive
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['name'], 'properties': {'name': {'type': 'string', 'minLength': 1, 'description': "The organization's name."}, 'labels': {'type': 'array', 'items': {'type': 'string'}, 'description': 'Labels to set.'}, 'summary': {'type': 'string', 'description': 'A short description.'}, 'email_domains': {'type': 'array', 'items': {'type': 'string'}, 'description': 'Email domains belonging to the organization, e.g. example.com.'}}}
deskpro_create_ticket
Create a ticket
Open a new ticket for a requester (by person id, or by email — Deskpro creates the person if the email is new) with a first message. Depending on the helpdesk's triggers this may email the requester. Returns the created ticket. Deskpro: POST /api/v2/tickets.
Destructive
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['subject', 'message'], 'properties': {'labels': {'type': 'array', 'items': {'type': 'string'}, 'description': 'Labels to set.'}, 'status': {'type': 'string', 'pattern': '^(awaiting_agent|awaiting_user|pending|resolved)(\\.\\d+)?$', 'description': 'Ticket status: awaiting_agent, awaiting_user, pending or resolved, optionally with a custom sub-status id suffix (e.g. pending.5 — see deskpro_list_ticket_statuses). The hidden (deleted/spam) status is not settable here.'}, 'message': {'type': 'string', 'minLength': 1, 'description': 'The first message body.'}, 'subject': {'type': 'string', 'minLength': 1, 'description': 'The ticket subject.'}, 'urgency': {'type': 'integer', 'maximum': 10, 'minimum': 1, 'description': 'Urgency 1-10.'}, 'agent_id': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Assign to this agent id.'}, 'person_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': "The requester's person id.", 'exclusiveMinimum': 0}, 'agent_team': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Assign to this agent team id.'}, 'department': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Department id (see deskpro_list_departments).'}, 'person_name': {'type': 'string', 'description': "The requester's name, for a new person."}, 'organization': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Organization id.'}, 'person_email': {'type': 'string', 'format': 'email', 'pattern': "^(?:[A-Za-z0-9_'+\\-]+\\.)*[A-Za-z0-9_'+\\-]*[A-Za-z0-9_+-]@(?:[A-Za-z0-9][A-Za-z0-9\\-]*\\.)+[A-Za-z]{2,}$", 'description': "The requester's email (used when person_id is not given)."}, 'message_format': {'enum': ['html', 'text'], 'type': 'string', 'description': 'Format of the message body. Default text.'}}}
deskpro_get_article
Get one article
Fetch a single knowledgebase article by id — title, content, status, categories and labels. Deskpro: GET /api/v2/articles/{id}.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['article_id'], 'properties': {'article_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': "The article's numeric id.", 'exclusiveMinimum': 0}}}
deskpro_get_me
Get the authenticated agent
Return who the API key acts as — the auth method, the bound person id and their profile. A cheap way to confirm the helpdesk URL and key are right. Deskpro: GET /api/v2/me.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {}}
deskpro_get_organization
Get one organization
Fetch a single organization by id — name, summary, email domains, labels, custom fields and ticket count. Deskpro: GET /api/v2/organizations/{id}.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['organization_id'], 'properties': {'include': {'type': 'string', 'description': "Comma-separated related object types to side-load into the response's `linked` section, e.g. person,agent,department,organization."}, 'organization_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': "The organization's numeric id.", 'exclusiveMinimum': 0}}}
deskpro_get_person
Get one person
Fetch a single person by id — name, emails, phone numbers, organization, labels, custom fields and ticket count. Deskpro: GET /api/v2/people/{id}.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['person_id'], 'properties': {'include': {'type': 'string', 'description': "Comma-separated related object types to side-load into the response's `linked` section, e.g. person,agent,department,organization."}, 'person_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': "The person's numeric id.", 'exclusiveMinimum': 0}}}
deskpro_get_ticket
Get one ticket
Fetch a single ticket by id, with its subject, status, assignment, requester, labels, custom fields, SLA state and timing. A merged ticket redirects to the ticket it was merged into. Deskpro: GET /api/v2/tickets/{id}.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['ticket_id'], 'properties': {'include': {'type': 'string', 'description': "Comma-separated related object types to side-load into the response's `linked` section, e.g. person,agent,department,organization."}, 'ticket_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': "The ticket's numeric id.", 'exclusiveMinimum': 0}}}
deskpro_list_agents
List agents
List the helpdesk's agents (id, name, email, online state) — needed to assign a ticket. Deskpro: GET /api/v2/agents.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'page': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Page number, starting at 1.'}, 'count': {'type': 'integer', 'maximum': 200, 'minimum': 1, 'description': 'Results per page, 1-200.'}, 'online': {'anyOf': [{'type': 'number', 'const': 1}, {'type': 'number', 'const': 0}, {'type': 'number', 'const': -1}], 'description': '1 = online only, 0 = offline only, -1 = both.'}}}
deskpro_list_articles
List knowledgebase articles
List knowledgebase articles, filterable by category, status and author. Deskpro: GET /api/v2/articles.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'page': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Page number, starting at 1.'}, 'count': {'type': 'integer', 'maximum': 200, 'minimum': 1, 'description': 'Results per page, 1-200.'}, 'author': {'type': 'string', 'pattern': '^(\\d+|me)$', 'description': "Only articles by this author id, or 'me' for the key's agent."}, 'status': {'enum': ['published', 'archived', 'hidden'], 'type': 'string', 'description': 'Only articles in this status.'}, 'category': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Only articles in this category id.'}, 'order_by': {'enum': ['date_created', 'date_updated', 'person'], 'type': 'string', 'description': 'Sort field.'}}}
deskpro_list_departments
List ticket departments
List the ticket departments (id, title, parent, whether tickets/chat are enabled) — needed to route a new ticket. Deskpro: GET /api/v2/ticket_departments.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'page': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Page number, starting at 1.'}, 'count': {'type': 'integer', 'maximum': 200, 'minimum': 1, 'description': 'Results per page, 1-200.'}}}
deskpro_list_organizations
List organizations
List customer organizations, filterable by name or labels. Deskpro: GET /api/v2/organizations.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'name': {'type': 'string', 'description': 'Only the organization with this name.'}, 'page': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Page number, starting at 1.'}, 'count': {'type': 'integer', 'maximum': 200, 'minimum': 1, 'description': 'Results per page, 1-200.'}, 'labels': {'type': 'string', 'description': 'Only organizations with these labels (comma-separated).'}, 'search': {'type': 'string', 'description': 'Search on name.'}, 'include': {'type': 'string', 'description': "Comma-separated related object types to side-load into the response's `linked` section, e.g. person,agent,department,organization."}}}
deskpro_list_organization_tickets
List an organization's tickets
List the tickets belonging to one organization. Deskpro: GET /api/v2/organizations/{id}/tickets.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['organization_id'], 'properties': {'page': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Page number, starting at 1.'}, 'count': {'type': 'integer', 'maximum': 200, 'minimum': 1, 'description': 'Results per page, 1-200.'}, 'organization_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': "The organization's numeric id.", 'exclusiveMinimum': 0}}}
deskpro_list_people
List people
List people (end users and agents), searchable by name and filterable by email, organization or agent flag. Deskpro: GET /api/v2/people.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'page': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Page number, starting at 1.'}, 'count': {'type': 'integer', 'maximum': 200, 'minimum': 1, 'description': 'Results per page, 1-200.'}, 'search': {'type': 'string', 'description': 'Search on name.'}, 'include': {'type': 'string', 'description': "Comma-separated related object types to side-load into the response's `linked` section, e.g. person,agent,department,organization."}, 'is_agent': {'type': 'boolean', 'description': 'true for agents only, false for end users only.'}, 'order_by': {'enum': ['id', 'date_created', 'date_last_login', 'name', 'first_name', 'last_name', 'primary_email', 'timezone', 'organization'], 'type': 'string', 'description': 'Sort field.'}, 'order_dir': {'enum': ['asc', 'desc'], 'type': 'string', 'description': 'Sort direction.'}, 'organization': {'type': 'string', 'pattern': '^\\d+(,\\d+)*$', 'description': 'Only members of these organization ids (comma-separated).'}, 'primary_email': {'type': 'string', 'description': 'Only the person with this primary email.'}}}
deskpro_list_person_tickets
List a person's tickets
List the tickets raised by one person — their support history. Deskpro: GET /api/v2/people/{id}/tickets.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['person_id'], 'properties': {'page': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Page number, starting at 1.'}, 'count': {'type': 'integer', 'maximum': 200, 'minimum': 1, 'description': 'Results per page, 1-200.'}, 'person_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': "The person's numeric id.", 'exclusiveMinimum': 0}}}
deskpro_list_ticket_messages
List a ticket's messages
List the conversation on one ticket — every reply and agent note, with its author, date, is_agent_note flag and HTML body. Deskpro: GET /api/v2/tickets/{id}/messages.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['ticket_id'], 'properties': {'page': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Page number, starting at 1.'}, 'count': {'type': 'integer', 'maximum': 200, 'minimum': 1, 'description': 'Results per page, 1-200.'}, 'include': {'type': 'string', 'description': "Comma-separated related object types to side-load into the response's `linked` section, e.g. person,agent,department,organization."}, 'ticket_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': "The ticket's numeric id.", 'exclusiveMinimum': 0}}}
deskpro_list_tickets
List tickets
List tickets, filtered by status, assigned agent, requester, organization, department or labels, and sorted. Returns ticket objects (id, ref, subject, ticket_status, agent, person, department, urgency, labels, dates) plus pagination meta. Deskpro: GET /api/v2/tickets.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'ids': {'type': 'string', 'pattern': '^\\d+(,\\d+)*$', 'description': 'Fetch exactly these ticket ids (comma-separated).'}, 'page': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Page number, starting at 1.'}, 'agent': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Only tickets assigned to this agent id.'}, 'count': {'type': 'integer', 'maximum': 200, 'minimum': 1, 'description': 'Results per page, 1-200.'}, 'labels': {'type': 'string', 'description': 'Only tickets with these labels (comma-separated).'}, 'person': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Only tickets raised by this person id.'}, 'status': {'type': 'string', 'description': 'Only tickets in this status, e.g. awaiting_agent, awaiting_user, pending, resolved.'}, 'include': {'type': 'string', 'description': "Comma-separated related object types to side-load into the response's `linked` section, e.g. person,agent,department,organization."}, 'order_by': {'enum': ['id', 'urgency', 'date_created', 'date_status', 'date_last_agent_reply', 'date_last_user_reply', 'date_last_reply', 'date_user_waiting', 'total_user_waiting', 'subject', 'status'], 'type': 'string', 'description': 'Sort field.'}, 'department': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Only tickets in this department id.'}, 'group_sort': {'enum': ['asc', 'desc'], 'type': 'string', 'description': 'Sort direction.'}, 'organization': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Only tickets from this organization id.'}}}
deskpro_list_ticket_statuses
List ticket statuses
List the ticket statuses and custom sub-statuses (status_type, status_code, title) configured on the helpdesk. Deskpro: GET /api/v2/ticket_statuses.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'page': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Page number, starting at 1.'}, 'count': {'type': 'integer', 'maximum': 200, 'minimum': 1, 'description': 'Results per page, 1-200.'}, 'status_type': {'enum': ['pending', 'awaiting_agent', 'awaiting_user', 'resolved'], 'type': 'string', 'description': 'Only statuses of this type.'}}}
deskpro_search
Search the helpdesk
Quick search across tickets, people, organizations, articles, news, downloads, community topics and chats; results are grouped by type. Deskpro: GET /api/v2/search.
Read only
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['q'], 'properties': {'q': {'type': 'string', 'minLength': 1, 'description': 'The search term.'}, 'types': {'type': 'string', 'pattern': '^(article|download|community|news|ticket|person|agent|organization|chat_conversation)(,(article|download|community|news|ticket|person|agent|organization|chat_conversation))*$', 'description': 'Comma-separated types to search, e.g. ticket,person,organization. Omit for all.'}}}
deskpro_update_ticket
Update a ticket
Change a ticket's subject, status, assignment, department, organization, urgency, hold state or labels. Only the fields you pass are sent. Reversible by updating again. Cannot set the hidden (deleted/spam) status. Deskpro: PUT /api/v2/tickets/{id}.
Destructive
Input schema 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['ticket_id'], 'properties': {'labels': {'type': 'array', 'items': {'type': 'string'}, 'description': "The ticket's labels."}, 'status': {'type': 'string', 'pattern': '^(awaiting_agent|awaiting_user|pending|resolved)(\\.\\d+)?$', 'description': 'Ticket status: awaiting_agent, awaiting_user, pending or resolved, optionally with a custom sub-status id suffix (e.g. pending.5 — see deskpro_list_ticket_statuses). The hidden (deleted/spam) status is not settable here.'}, 'is_hold': {'type': 'boolean', 'description': 'Put the ticket on hold (true) or take it off hold (false).'}, 'subject': {'type': 'string', 'minLength': 1, 'description': 'New subject.'}, 'urgency': {'type': 'integer', 'maximum': 10, 'minimum': 1, 'description': 'Urgency 1-10.'}, 'agent_id': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Assign to this agent id.'}, 'ticket_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': "The ticket's numeric id.", 'exclusiveMinimum': 0}, 'agent_team': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Assign to this agent team id.'}, 'department': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Move to this department id.'}, 'organization': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'Set the organization id.'}}}
History

Recent tool changes

Added
deskpro_create_organization
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_add_ticket_message
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_update_ticket
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_create_ticket
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_search
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_list_ticket_statuses
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_list_agents
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_list_departments
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_get_article
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_list_articles
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_list_organization_tickets
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_get_organization
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_list_organizations
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_list_person_tickets
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_get_person
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_list_people
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_list_ticket_messages
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_get_ticket
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_list_tickets
Oct. 2, 2026, 2:40 a.m.
Added
deskpro_get_me
Oct. 2, 2026, 2:40 a.m.
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