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groove-hq

io.usefulapi/groove-hq
Negocio y operaciones Comunicación Público y accesible MCP 2026-07-28

Qué hace este MCP

Manages shared-inbox support conversations, contacts, assignments, teams, tags, folders, acknowledgments, snoozes, and resolution states.

Capacidades

Herramientas

16 herramientas
groove_assign_conversation
Assign conversation
ASSIGNS a conversation to an agent and/or team. Pass agent_id, team_id, or both (at least one is required). Groove GraphQL: conversationAssign.
Destructivo
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['id'], 'properties': {'id': {'type': 'string', 'description': 'The conversation id (opaque GraphQL ID).'}, 'team_id': {'type': 'string', 'description': 'Team id to assign the conversation to.'}, 'agent_id': {'type': 'string', 'description': 'Agent id to assign the conversation to.'}}}
groove_close_conversation
Close conversation
CLOSES a conversation (marks it resolved) in the shared inbox. Groove GraphQL: conversationClose.
Destructivo
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['id'], 'properties': {'id': {'type': 'string', 'description': 'The conversation id (opaque GraphQL ID).'}}}
groove_get_contact
Get contact
Get a single contact by id — name, email, role, type, and conversation count. Groove GraphQL: contact(contactId: ID!).
Solo lectura
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['id'], 'properties': {'id': {'type': 'string', 'description': 'The Groove object id (opaque GraphQL ID, passed as a string).'}}}
groove_get_conversation
Get conversation
Get a single conversation by id — subject, state, assignment, contact, channel, counts, and tags. Groove GraphQL: conversation(id: ID!).
Solo lectura
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['id'], 'properties': {'id': {'type': 'string', 'description': 'The Groove object id (opaque GraphQL ID, passed as a string).'}}}
groove_list_agents
List agents
List agents (support staff / users) in the account, with role and state. Paginate with first/after. Groove GraphQL: agents.
Solo lectura
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'after': {'type': 'string', 'description': "Relay pagination cursor — pass the previous page's `endCursor` to get the next page."}, 'first': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'How many records to return (Relay pagination `first`).'}}}
groove_list_channels
List channels
List channels (mailboxes / inboxes — email, chat, etc.) configured in the account. Paginate with first/after. Groove GraphQL: channels.
Solo lectura
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'after': {'type': 'string', 'description': "Relay pagination cursor — pass the previous page's `endCursor` to get the next page."}, 'first': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'How many records to return (Relay pagination `first`).'}}}
groove_list_contacts
List contacts
List customer contacts (people who wrote in). Optional keyword search over name/email; paginate with first/after. Groove GraphQL: contacts(keywords: String).
Solo lectura
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'after': {'type': 'string', 'description': "Relay pagination cursor — pass the previous page's `endCursor` to get the next page."}, 'first': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'How many records to return (Relay pagination `first`).'}, 'keywords': {'type': 'string', 'description': 'Keyword search across contacts (name/email).'}}}
groove_list_conversations
List conversations
List support conversations (tickets) in the shared inbox, with rich filters. Filter by state, channel_id, folder_id, tag_name, assigned, starred, or keywords; paginate with first/after. Groove GraphQL: conversations(filter: ConversationFilter).
Solo lectura
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'after': {'type': 'string', 'description': "Relay pagination cursor — pass the previous page's `endCursor` to get the next page."}, 'first': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'How many records to return (Relay pagination `first`).'}, 'state': {'enum': ['unread', 'opened', 'closed', 'snoozed', 'spam'], 'type': 'string', 'description': 'Filter by conversation state.'}, 'starred': {'type': 'boolean', 'description': 'If set, filter to starred (true) or unstarred (false) conversations.'}, 'assigned': {'type': 'boolean', 'description': 'If set, filter to assigned (true) or unassigned (false) conversations.'}, 'keywords': {'type': 'string', 'description': 'Full-text keyword search across conversations.'}, 'tag_name': {'type': 'string', 'description': 'Filter to conversations carrying this tag name.'}, 'folder_id': {'type': 'string', 'description': 'Filter to a single folder id.'}, 'channel_id': {'type': 'string', 'description': 'Filter to a single channel (mailbox) id.'}}}
groove_list_folders
List folders
List folders (saved views / smart folders that group conversations), with conversation counts. Paginate with first/after. Groove GraphQL: folders.
Solo lectura
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'after': {'type': 'string', 'description': "Relay pagination cursor — pass the previous page's `endCursor` to get the next page."}, 'first': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'How many records to return (Relay pagination `first`).'}}}
groove_list_tags
List tags
List tags defined in the account (id, name, color) — use tag ids with the tag/untag write tools. Paginate with first/after. Groove GraphQL: tags.
Solo lectura
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'after': {'type': 'string', 'description': "Relay pagination cursor — pass the previous page's `endCursor` to get the next page."}, 'first': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'How many records to return (Relay pagination `first`).'}}}
groove_list_teams
List teams
List teams (groups of agents that conversations can be assigned to). Paginate with first/after. Groove GraphQL: teams.
Solo lectura
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'after': {'type': 'string', 'description': "Relay pagination cursor — pass the previous page's `endCursor` to get the next page."}, 'first': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': -9007199254740991, 'description': 'How many records to return (Relay pagination `first`).'}}}
groove_open_conversation
Open conversation
RE-OPENS a closed/snoozed conversation in the shared inbox. Groove GraphQL: conversationOpen.
Destructivo
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['id'], 'properties': {'id': {'type': 'string', 'description': 'The conversation id (opaque GraphQL ID).'}}}
groove_snooze_conversation
Snooze conversation
SNOOZES a conversation until the given time (ISO8601) — it drops out of the inbox until then. Groove GraphQL: conversationSnooze.
Destructivo
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['id', 'until'], 'properties': {'id': {'type': 'string', 'description': 'The conversation id (opaque GraphQL ID).'}, 'until': {'type': 'string', 'description': 'When to un-snooze, as an ISO8601 timestamp (e.g. 2026-08-01T09:00:00Z).'}}}
groove_star_conversation
Star conversation
STARS a conversation (flags it for attention) in the shared inbox. Groove GraphQL: conversationStar.
Destructivo
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['id'], 'properties': {'id': {'type': 'string', 'description': 'The conversation id (opaque GraphQL ID).'}}}
groove_tag_conversation
Tag conversation
ADDS tags (by tag id) to a conversation. Use groove_list_tags to find tag ids. Groove GraphQL: conversationTag.
Destructivo
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['id', 'tag_ids'], 'properties': {'id': {'type': 'string', 'description': 'The conversation id (opaque GraphQL ID).'}, 'tag_ids': {'type': 'array', 'items': {'type': 'string'}, 'description': 'Tag ids to add to the conversation.'}}}
groove_untag_conversation
Untag conversation
REMOVES tags (by tag id) from a conversation. Use groove_list_tags to find tag ids. Groove GraphQL: conversationUntag.
Destructivo
Esquema de entrada 
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['id', 'tag_ids'], 'properties': {'id': {'type': 'string', 'description': 'The conversation id (opaque GraphQL ID).'}, 'tag_ids': {'type': 'array', 'items': {'type': 'string'}, 'description': 'Tag ids to remove from the conversation.'}}}
Historial

Cambios recientes en herramientas

Modificado
groove_untag_conversation
1 de October de 2026 a las 02:50
Modificado
groove_tag_conversation
1 de October de 2026 a las 02:50
Modificado
groove_assign_conversation
1 de October de 2026 a las 02:50
Modificado
groove_star_conversation
1 de October de 2026 a las 02:50
Modificado
groove_snooze_conversation
1 de October de 2026 a las 02:50
Modificado
groove_open_conversation
1 de October de 2026 a las 02:50
Modificado
groove_close_conversation
1 de October de 2026 a las 02:50
Modificado
groove_list_teams
1 de October de 2026 a las 02:50
Modificado
groove_list_folders
1 de October de 2026 a las 02:50
Modificado
groove_list_tags
1 de October de 2026 a las 02:50
Modificado
groove_list_channels
1 de October de 2026 a las 02:50
Modificado
groove_list_agents
1 de October de 2026 a las 02:50
Modificado
groove_get_contact
1 de October de 2026 a las 02:50
Modificado
groove_list_contacts
1 de October de 2026 a las 02:50
Modificado
groove_get_conversation
1 de October de 2026 a las 02:50
Modificado
groove_list_conversations
1 de October de 2026 a las 02:50
Añadido
groove_untag_conversation
17 de September de 2026 a las 12:53
Añadido
groove_tag_conversation
17 de September de 2026 a las 12:53
Añadido
groove_assign_conversation
17 de September de 2026 a las 12:53
Añadido
groove_star_conversation
17 de September de 2026 a las 12:53
Añadido
groove_snooze_conversation
17 de September de 2026 a las 12:53
Añadido
groove_open_conversation
17 de September de 2026 a las 12:53
Añadido
groove_close_conversation
17 de September de 2026 a las 12:53
Añadido
groove_list_teams
17 de September de 2026 a las 12:53
Añadido
groove_list_folders
17 de September de 2026 a las 12:53
Añadido
groove_list_tags
17 de September de 2026 a las 12:53
Añadido
groove_list_channels
17 de September de 2026 a las 12:53
Añadido
groove_list_agents
17 de September de 2026 a las 12:53
Añadido
groove_get_contact
17 de September de 2026 a las 12:53
Añadido
groove_list_contacts
17 de September de 2026 a las 12:53
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