Servidor MCP
Supovia Customer Support
com.supovia/supovia
Qué hace este MCP
Manages organization-owned support websites, documents, customer conversations, inbox activity, replies, and resolution status.
Capacidades
Herramientas
14
herramientas
get_conversation
Check one conversation's status
Use this when someone asks about one customer conversation's status, such as whether it is resolved or unread and how many messages the customer, staff and AI agent sent. Returns its channel, status, unread count, times and sender counts from the latest 50 public messages (no message text or internal notes). Not for reading or quoting what was said.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['conversationId'], 'properties': {'conversationId': {'type': 'string', 'maxLength': 200, 'minLength': 1, 'description': 'Conversation id, up to 200 characters'}}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['status', 'conversation'], 'properties': {'status': {'enum': ['found', 'not-found'], 'type': 'string'}, 'conversation': {'anyOf': [{'type': 'object', 'required': ['id', 'websiteId', 'channel', 'resolved', 'unreadMessageCount', 'creationTime', 'lastEditTime', 'activity'], 'properties': {'id': {'type': 'string', 'maxLength': 200}, 'channel': {'anyOf': [{'type': 'string', 'maxLength': 100}, {'type': 'null'}]}, 'activity': {'type': 'object', 'required': ['sampledPublicMessages', 'customerMessages', 'operatorMessages', 'agentMessages', 'unknownSenderMessages', 'latestPublicActivityTime', 'sampleHasMore', 'internalNotesExcluded'], 'properties': {'agentMessages': {'type': 'integer', 'maximum': 50, 'minimum': 0}, 'sampleHasMore': {'type': 'boolean', 'description': 'True when the conversation has more than 50 recent records'}, 'customerMessages': {'type': 'integer', 'maximum': 50, 'minimum': 0}, 'operatorMessages': {'type': 'integer', 'maximum': 50, 'minimum': 0}, 'internalNotesExcluded': {'type': 'boolean', 'const': True}, 'sampledPublicMessages': {'type': 'integer', 'maximum': 50, 'minimum': 0}, 'unknownSenderMessages': {'type': 'integer', 'maximum': 50, 'minimum': 0}, 'latestPublicActivityTime': {'anyOf': [{'type': 'string', 'maxLength': 100}, {'type': 'null'}]}}, 'additionalProperties': False}, 'resolved': {'type': 'boolean'}, 'websiteId': {'anyOf': [{'type': 'string', 'maxLength': 200}, {'type': 'null'}]}, 'creationTime': {'anyOf': [{'type': 'string', 'maxLength': 100}, {'type': 'null'}]}, 'lastEditTime': {'anyOf': [{'type': 'string', 'maxLength': 100}, {'type': 'null'}]}, 'unreadMessageCount': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0}}, 'additionalProperties': False}, {'type': 'null'}], 'description': 'Safe conversation metadata with sender counts over at most the 50 most recent public messages; null when not found. No message body, preview, message id, customer identifier, staff id, internal note, organization id or arbitrary metadata is returned.'}}, 'additionalProperties': False}
get_document
Read a help-center article
Use this when someone needs the text of one help-center article, to quote it or answer a customer from it. Returns the article's title, slug, language, published flag and text up to 20000 characters, with the text's format (html, markdown, plain-text). Not for finding articles on a topic.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {'slug': {'type': 'string', 'maxLength': 300, 'minLength': 1, 'description': 'Article slug, used only when documentId is omitted'}, 'locale': {'type': 'string', 'maxLength': 20, 'minLength': 1, 'description': 'Language code for the slug lookup, e.g. en, it or fr; defaults to en'}, 'documentId': {'type': 'string', 'maxLength': 200, 'minLength': 1, 'description': 'Article id; takes precedence over slug'}}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['status', 'document'], 'properties': {'status': {'enum': ['found', 'not-found'], 'type': 'string'}, 'document': {'anyOf': [{'type': 'object', 'required': ['id', 'title', 'slug', 'locale', 'websiteId', 'published', 'content', 'contentFormat', 'contentTruncated', 'creationTime', 'lastEditTime'], 'properties': {'id': {'type': 'string', 'pattern': '^[0-9a-f]{24}$'}, 'slug': {'anyOf': [{'type': 'string', 'maxLength': 300}, {'type': 'null'}]}, 'title': {'anyOf': [{'type': 'string', 'maxLength': 200}, {'type': 'null'}]}, 'locale': {'anyOf': [{'type': 'string', 'maxLength': 20}, {'type': 'null'}]}, 'content': {'type': 'string', 'maxLength': 20000}, 'published': {'type': 'boolean'}, 'websiteId': {'anyOf': [{'type': 'string', 'pattern': '^[0-9a-f]{24}$'}, {'type': 'null'}]}, 'creationTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}, 'lastEditTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}, 'contentFormat': {'anyOf': [{'enum': ['html', 'markdown', 'plain-text'], 'type': 'string'}, {'type': 'null'}], 'description': 'Syntax the content is written in; null for an empty article'}, 'contentTruncated': {'type': 'boolean', 'description': 'True when the content was cut at 20000 characters'}}, 'additionalProperties': False}, {'type': 'null'}], 'description': 'The article; null when it is missing or belongs to another organization. Organization ids, translator ids, deprecated slugs, embeddings and arbitrary metadata are never returned.'}}, 'additionalProperties': False}
get_unresolved_conversation_counts
Count open conversations
Use this when someone asks how many customer conversations are still open or unresolved, in total or per website. Returns the total plus a per-website count, largest first, listing up to 100 websites (no customer or message data). Not for finding which conversations are open.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['websites', 'websiteCount', 'websitesTruncated', 'totalUnresolved', 'totalClamped'], 'properties': {'websites': {'type': 'array', 'items': {'type': 'object', 'required': ['websiteId', 'websiteName', 'unresolvedCount'], 'properties': {'websiteId': {'type': 'string', 'maxLength': 200, 'minLength': 1}, 'websiteName': {'anyOf': [{'type': 'string', 'maxLength': 200}, {'type': 'null'}]}, 'unresolvedCount': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0}}, 'additionalProperties': False}, 'maxItems': 100, 'description': 'Up to 100 websites with the most unresolved conversations, largest first. Customer identifiers, staff ids, message text and organization ids are never returned.'}, 'totalClamped': {'type': 'boolean'}, 'websiteCount': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0}, 'totalUnresolved': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Unresolved conversations across every website, listed or not'}, 'websitesTruncated': {'type': 'boolean', 'description': 'True when more than 100 websites have unresolved conversations'}}, 'additionalProperties': False}
get_website
Get support website details
Use this when someone asks about one of their Supovia websites by name or id, such as whether its AI customer agent is on. Returns the website's id, name, domain, AI-agent status and created and edited times, or not-found. Not for the help articles published on it.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['idOrName'], 'properties': {'idOrName': {'type': 'string', 'maxLength': 200, 'minLength': 1, 'description': 'Website id, exact vanity id (its lowercase public address) or exact display name'}}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['status', 'website'], 'properties': {'status': {'enum': ['found', 'not-found'], 'type': 'string'}, 'website': {'anyOf': [{'type': 'object', 'required': ['id', 'name', 'domain', 'agentEnabled', 'creationTime', 'lastEditTime'], 'properties': {'id': {'type': 'string', 'pattern': '^[0-9a-f]{24}$'}, 'name': {'anyOf': [{'type': 'string', 'maxLength': 200}, {'type': 'null'}]}, 'domain': {'anyOf': [{'type': 'string', 'maxLength': 253}, {'type': 'null'}]}, 'agentEnabled': {'type': 'boolean'}, 'creationTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}, 'lastEditTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}}, 'additionalProperties': False}, {'type': 'null'}], 'description': 'Safe website metadata; null when not found. Organization ids, agent prompts, credentials, integration configuration and arbitrary metadata are never returned.'}}, 'additionalProperties': False}
list_campaigns
List email campaigns
Use this when someone asks which email campaigns one of their websites has. Returns each campaign's id, name and created and edited times, 20 per page by default (no recipients, subject or content). Not for sending a campaign.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['websiteId'], 'properties': {'limit': {'type': 'integer', 'maximum': 50, 'description': 'Campaigns per page, from 1 to 50; defaults to 20', 'exclusiveMinimum': 0}, 'cursor': {'type': 'string', 'maxLength': 4096, 'description': 'The page.nextCursor of the previous page for the same website; absent for the first page'}, 'websiteId': {'type': 'string', 'pattern': '^[0-9a-f]{24}$', 'description': 'Website whose campaigns to list'}}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['campaigns', 'page'], 'properties': {'page': {'type': 'object', 'required': ['count', 'hasMore', 'nextCursor'], 'properties': {'count': {'type': 'integer', 'maximum': 50, 'minimum': 0}, 'hasMore': {'type': 'boolean'}, 'nextCursor': {'anyOf': [{'type': 'string', 'maxLength': 4096}, {'type': 'null'}]}}, 'description': 'hasMore is true when more campaigns follow; pass nextCursor as cursor to get them', 'additionalProperties': False}, 'campaigns': {'type': 'array', 'items': {'type': 'object', 'required': ['id', 'name', 'websiteId', 'creationTime', 'lastEditTime'], 'properties': {'id': {'type': 'string', 'pattern': '^[0-9a-f]{24}$'}, 'name': {'anyOf': [{'type': 'string', 'maxLength': 200}, {'type': 'null'}]}, 'websiteId': {'anyOf': [{'type': 'string', 'pattern': '^[0-9a-f]{24}$'}, {'type': 'null'}]}, 'creationTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}, 'lastEditTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}}, 'additionalProperties': False}, 'maxItems': 50, 'description': 'Campaign identity only. Recipient lists, subjects, message content, user ids, organization ids and arbitrary metadata are excluded.'}}, 'additionalProperties': False}
list_conversations
List customer conversations
Use this when someone asks which customer conversations are open, unread or recently active, optionally for one website. Returns conversation ids with website, channel, resolved flag, unread count and times, most recent activity first, 20 per page by default (no message text or customer details). Not for open-conversation totals.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {'limit': {'type': 'integer', 'maximum': 50, 'description': 'Conversations per page, from 1 to 50; defaults to 20', 'exclusiveMinimum': 0}, 'cursor': {'type': 'string', 'maxLength': 2048, 'description': 'The page.nextCursor of the previous page with the same filters; absent for the first page'}, 'resolved': {'type': 'boolean', 'description': 'true for resolved conversations, false for open ones; omit for both'}, 'websiteId': {'type': 'string', 'maxLength': 200, 'description': 'Only conversations on this website; every website when absent'}}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['conversations', 'page'], 'properties': {'page': {'type': 'object', 'required': ['count', 'hasMore', 'nextCursor'], 'properties': {'count': {'type': 'integer', 'maximum': 50, 'minimum': 0}, 'hasMore': {'type': 'boolean'}, 'nextCursor': {'anyOf': [{'type': 'string', 'maxLength': 2048}, {'type': 'null'}]}}, 'description': 'hasMore is true when more conversations follow; pass nextCursor as cursor to get them', 'additionalProperties': False}, 'conversations': {'type': 'array', 'items': {'type': 'object', 'required': ['id', 'websiteId', 'channel', 'resolved', 'unreadMessageCount', 'creationTime', 'lastEditTime'], 'properties': {'id': {'type': 'string', 'maxLength': 200}, 'channel': {'anyOf': [{'type': 'string', 'maxLength': 100}, {'type': 'null'}]}, 'resolved': {'type': 'boolean'}, 'websiteId': {'anyOf': [{'type': 'string', 'maxLength': 200}, {'type': 'null'}]}, 'creationTime': {'anyOf': [{'type': 'string', 'maxLength': 100}, {'type': 'null'}]}, 'lastEditTime': {'anyOf': [{'type': 'string', 'maxLength': 100}, {'type': 'null'}]}, 'unreadMessageCount': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0}}, 'additionalProperties': False}, 'maxItems': 50, 'description': 'Most recent activity first: the id needed for a follow-up call, website id, channel, resolved state, unread count and timestamps. Message bodies, message ids, customer identifiers, internal notes, arbitrary metadata and organization ids are excluded.'}}, 'additionalProperties': False}
list_documents
List help-center articles
Use this when someone asks which help articles or support docs exist, optionally for one website, language or article. Returns each article's id, title, slug, language, website and published flag, most recently edited first, 20 per page by default, without the article text. Not for finding articles about a topic.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {'limit': {'type': 'integer', 'maximum': 50, 'description': 'Articles per page, from 1 to 50; defaults to 20', 'exclusiveMinimum': 0}, 'cursor': {'type': 'string', 'maxLength': 4096, 'description': 'The page.nextCursor of the previous page with the same filters; absent for the first page'}, 'locale': {'type': 'string', 'maxLength': 20, 'minLength': 1, 'description': 'Only articles in this language code, e.g. en, it or fr; every language when absent'}, 'websiteId': {'type': 'string', 'pattern': '^[0-9a-f]{24}$', 'description': 'Only articles on this website; every website when absent'}, 'slugOriginal': {'type': 'string', 'maxLength': 300, 'minLength': 1, 'description': 'Only the language versions of one article: its original slug before translation'}}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['documents', 'page'], 'properties': {'page': {'type': 'object', 'required': ['count', 'hasMore', 'nextCursor'], 'properties': {'count': {'type': 'integer', 'maximum': 50, 'minimum': 0}, 'hasMore': {'type': 'boolean'}, 'nextCursor': {'anyOf': [{'type': 'string', 'maxLength': 4096}, {'type': 'null'}]}}, 'description': 'hasMore is true when more articles follow; pass nextCursor as cursor to get them', 'additionalProperties': False}, 'documents': {'type': 'array', 'items': {'type': 'object', 'required': ['id', 'title', 'slug', 'locale', 'websiteId', 'published', 'creationTime', 'lastEditTime'], 'properties': {'id': {'type': 'string', 'pattern': '^[0-9a-f]{24}$'}, 'slug': {'anyOf': [{'type': 'string', 'maxLength': 300}, {'type': 'null'}]}, 'title': {'anyOf': [{'type': 'string', 'maxLength': 200}, {'type': 'null'}]}, 'locale': {'anyOf': [{'type': 'string', 'maxLength': 20}, {'type': 'null'}]}, 'published': {'type': 'boolean'}, 'websiteId': {'anyOf': [{'type': 'string', 'pattern': '^[0-9a-f]{24}$'}, {'type': 'null'}]}, 'creationTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}, 'lastEditTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}}, 'additionalProperties': False}, 'maxItems': 50, 'description': 'Article metadata, most recently edited first. Document content, embeddings, prompts, organization ids and arbitrary metadata are excluded.'}}, 'additionalProperties': False}
list_websites
List your support websites
Use this when someone asks which websites their Supovia support chat runs on, or a website's id is needed. Returns each website's id, name, domain and whether its AI customer agent is on, most recently edited first, 20 per page by default. Not for customer conversations.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {'limit': {'type': 'integer', 'maximum': 50, 'description': 'Websites per page, from 1 to 50; defaults to 20', 'exclusiveMinimum': 0}, 'cursor': {'type': 'string', 'maxLength': 4096, 'description': 'The page.nextCursor of the previous page; absent for the first page'}}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['websites', 'page'], 'properties': {'page': {'type': 'object', 'required': ['count', 'hasMore', 'nextCursor'], 'properties': {'count': {'type': 'integer', 'maximum': 50, 'minimum': 0}, 'hasMore': {'type': 'boolean'}, 'nextCursor': {'anyOf': [{'type': 'string', 'maxLength': 4096}, {'type': 'null'}]}}, 'description': 'hasMore is true when more websites follow; pass nextCursor as cursor to get them', 'additionalProperties': False}, 'websites': {'type': 'array', 'items': {'type': 'object', 'required': ['id', 'name', 'domain', 'agentEnabled', 'creationTime', 'lastEditTime'], 'properties': {'id': {'type': 'string', 'pattern': '^[0-9a-f]{24}$'}, 'name': {'anyOf': [{'type': 'string', 'maxLength': 200}, {'type': 'null'}]}, 'domain': {'anyOf': [{'type': 'string', 'maxLength': 253}, {'type': 'null'}]}, 'agentEnabled': {'type': 'boolean'}, 'creationTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}, 'lastEditTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}}, 'additionalProperties': False}, 'maxItems': 50, 'description': 'Websites in the signed-in organization, most recently edited first. Prompts, credentials, integration configuration, organization ids and arbitrary metadata are excluded.'}}, 'additionalProperties': False}
open_customer_inbox_conversation
Open a conversation from the inbox
Use this when the embedded Supovia inbox opens a conversation the user selected. Returns whether it was found and gives the view its channel, status, unread count and times (no message text or customer details). Not for questions asked in chat.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['conversationId'], 'properties': {'conversationId': {'type': 'string', 'maxLength': 200, 'minLength': 1, 'description': 'Conversation id the user selected in the inbox view'}}}
Esquema de salida
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['status'], 'properties': {'status': {'enum': ['opened', 'not-found'], 'type': 'string'}}, 'additionalProperties': False}
resolve_conversation
Resolve or reopen a conversation
Use this when someone wants to mark a customer conversation resolved or done, or reopen it. Returns the conversation id, resolved state and last edit time, and the operator dashboard updates live. Repeating the same state has no further effect. Not for replying to the customer.
Destructivo
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['conversationId'], 'properties': {'resolved': {'type': 'boolean', 'description': 'true to mark it resolved (the default), false to reopen it'}, 'conversationId': {'type': 'string', 'maxLength': 200, 'minLength': 1, 'description': 'Conversation to update'}}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['status', 'conversation'], 'properties': {'status': {'enum': ['updated', 'not-found'], 'type': 'string'}, 'conversation': {'anyOf': [{'type': 'object', 'required': ['id', 'resolved', 'lastEditTime'], 'properties': {'id': {'type': 'string', 'maxLength': 200}, 'resolved': {'type': 'boolean'}, 'lastEditTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}}, 'additionalProperties': False}, {'type': 'null'}], 'description': 'Only the id, resolved state and last edit time; null when not found. Customer identifiers, staff ids and organization ids are never returned.'}}, 'additionalProperties': False}
search_documents
Search help-center articles
Use this when someone asks which help article covers a topic or question on one of their websites. Returns up to 5 matching published articles with id, title, slug and language, matched by meaning in one language (English by default). Not for reading an article's text.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['query', 'websiteId'], 'properties': {'query': {'type': 'string', 'maxLength': 500, 'minLength': 1, 'description': 'What the article should cover, in natural language, up to 500 characters'}, 'locale': {'type': 'string', 'maxLength': 20, 'minLength': 1, 'description': 'Language code to search in, e.g. en, it or fr; defaults to en'}, 'websiteId': {'type': 'string', 'pattern': '^[0-9a-f]{24}$', 'description': 'Website whose help center to search'}}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['documents'], 'properties': {'documents': {'type': 'array', 'items': {'type': 'object', 'required': ['id', 'title', 'slug', 'locale'], 'properties': {'id': {'type': 'string', 'pattern': '^[0-9a-f]{24}$'}, 'slug': {'anyOf': [{'type': 'string', 'maxLength': 300}, {'type': 'null'}]}, 'title': {'anyOf': [{'type': 'string', 'maxLength': 200}, {'type': 'null'}]}, 'locale': {'anyOf': [{'type': 'string', 'maxLength': 20}, {'type': 'null'}]}}, 'additionalProperties': False}, 'maxItems': 5, 'description': 'Closest matches first. Content chunks, embeddings, scores, prompts and arbitrary metadata are excluded.'}}, 'additionalProperties': False}
send_message
Reply to a customer
Use this when the user approves an exact reply to send to a customer in one Supovia conversation. Returns the conversation id and send time. The reply reaches the customer on the conversation's own channels (chat, email, WhatsApp or Messenger); replies to app-store reviews are public. Not for internal notes or closing the conversation.
Destructivo
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['conversationId', 'content', 'idempotencyKey'], 'properties': {'content': {'type': 'string', 'maxLength': 4000, 'minLength': 1, 'description': 'Exact reply text the user approved, 1 to 4,000 characters'}, 'conversationId': {'type': 'string', 'maxLength': 200, 'minLength': 1, 'description': 'Conversation to reply in'}, 'idempotencyKey': {'type': 'string', 'maxLength': 255, 'minLength': 1, 'description': 'Unique key you generate for this conversation and text, up to 255 characters; reuse it only to retry the same send'}}, 'additionalProperties': False}
Esquema de salida
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['status', 'conversationId', 'creationTime'], 'properties': {'status': {'type': 'string', 'const': 'sent'}, 'creationTime': {'anyOf': [{'type': 'string', 'maxLength': 100}, {'type': 'null'}], 'description': 'When the reply was recorded; no message id or text is echoed'}, 'conversationId': {'type': 'string', 'maxLength': 200, 'description': 'Conversation the reply was added to'}}, 'additionalProperties': False}
show_customer_inbox
Show unread conversations
Use this when someone wants to see their unread customer conversations in an inbox view. Returns how many of the 50 most recently active conversations have unread messages; the view lists up to 20 with channel, status, unread count and times (no message text or customer details). Not for complete open-conversation totals.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {}}
Esquema de salida
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['unreadConversationCount', 'conversationsHaveMore'], 'properties': {'conversationsHaveMore': {'type': 'boolean', 'description': 'True when conversations exist beyond the 50 sampled or the 20 the view lists'}, 'unreadConversationCount': {'type': 'integer', 'maximum': 50, 'minimum': 0, 'description': 'Conversations with unread messages among the 50 most recently active'}}, 'additionalProperties': False}
show_support_overview
Show support overview
Use this when someone wants a quick visual summary of their customer support. Returns a card with up to 20 websites (name, domain, AI agent on or off) and the 20 most recently active conversations (channel, open or resolved, times), optionally for one website. Not for complete open-conversation totals.
Solo lectura
Idempotente
Esquema de entrada
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'websiteId': {'type': 'string', 'maxLength': 200, 'minLength': 1, 'description': 'Only this website; every website when absent'}}}
Esquema de salida
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['websites', 'websitesHaveMore', 'conversations', 'conversationsHaveMore', 'openConversationCount'], 'properties': {'websites': {'type': 'array', 'items': {'type': 'object', 'required': ['name', 'domain', 'agentEnabled'], 'properties': {'name': {'anyOf': [{'type': 'string', 'maxLength': 200}, {'type': 'null'}]}, 'domain': {'anyOf': [{'type': 'string', 'maxLength': 253}, {'type': 'null'}]}, 'agentEnabled': {'type': 'boolean'}}, 'additionalProperties': False}, 'maxItems': 20, 'description': 'Up to 20 websites: name, domain and AI-agent status only'}, 'conversations': {'type': 'array', 'items': {'type': 'object', 'required': ['channel', 'resolved', 'creationTime', 'lastEditTime'], 'properties': {'channel': {'anyOf': [{'type': 'string', 'maxLength': 100}, {'type': 'null'}]}, 'resolved': {'type': 'boolean'}, 'creationTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}, 'lastEditTime': {'anyOf': [{'type': 'string', 'maxLength': 32}, {'type': 'null'}]}}, 'additionalProperties': False}, 'maxItems': 20, 'description': 'The 20 most recently active conversations: channel, resolved state and timestamps. Customer identifiers, internal record ids, message bodies, prompts, credentials, internal notes, organization ids and arbitrary metadata are excluded.'}, 'websitesHaveMore': {'type': 'boolean'}, 'conversationsHaveMore': {'type': 'boolean'}, 'openConversationCount': {'type': 'integer', 'maximum': 20, 'minimum': 0, 'description': 'Open conversations among the 20 shown, not the organization total'}}, 'additionalProperties': False}
Historial
Cambios recientes en herramientas
Modificado
open_customer_inbox_conversation
29 de September de 2026 a las 03:03
Modificado
show_customer_inbox
29 de September de 2026 a las 03:03
Modificado
show_support_overview
29 de September de 2026 a las 03:03
Modificado
resolve_conversation
29 de September de 2026 a las 03:03
Modificado
send_message
29 de September de 2026 a las 03:03
Modificado
list_campaigns
29 de September de 2026 a las 03:03
Modificado
search_documents
29 de September de 2026 a las 03:03
Modificado
get_document
29 de September de 2026 a las 03:03
Modificado
list_documents
29 de September de 2026 a las 03:03
Modificado
get_unresolved_conversation_counts
29 de September de 2026 a las 03:03
Modificado
get_conversation
29 de September de 2026 a las 03:03
Modificado
list_conversations
29 de September de 2026 a las 03:03
Modificado
get_website
29 de September de 2026 a las 03:03
Modificado
list_websites
29 de September de 2026 a las 03:03
Modificado
open_customer_inbox_conversation
19 de September de 2026 a las 02:52
Modificado
show_customer_inbox
19 de September de 2026 a las 02:52
Modificado
show_support_overview
19 de September de 2026 a las 02:52
Modificado
get_unresolved_conversation_counts
19 de September de 2026 a las 02:52
Añadido
open_customer_inbox_conversation
17 de September de 2026 a las 12:37
Añadido
show_customer_inbox
17 de September de 2026 a las 12:37
Añadido
show_support_overview
17 de September de 2026 a las 12:37
Añadido
resolve_conversation
17 de September de 2026 a las 12:37
Añadido
send_message
17 de September de 2026 a las 12:37
Añadido
list_campaigns
17 de September de 2026 a las 12:37
Añadido
search_documents
17 de September de 2026 a las 12:37
Añadido
get_document
17 de September de 2026 a las 12:37
Añadido
list_documents
17 de September de 2026 a las 12:37
Añadido
get_unresolved_conversation_counts
17 de September de 2026 a las 12:37
Añadido
get_conversation
17 de September de 2026 a las 12:37
Añadido
list_conversations
17 de September de 2026 a las 12:37
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