MCP Radar
MCP Server

plumbing-booking

com.thejohnsonbros/plumbing-booking
Business & Operations Public & reachable MCP 2025-11-25

What this MCP does

Supports a plumbing business with service-area checks, service and price information, availability, customer verification, booking requests, callbacks, and SMS confirmation.

Capabilities

Tools

16 tools
business_info
Get Business Information
Start here for a self-contained Johnson Bros. business briefing: locations, services, hours, service area, dispatch fee, pricing and booking policies, credentials, payment methods, and how to get further information through MCP without browsing the website. Not live availability or private customer records.
Read only Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success', 'business', 'hours', 'booking'], 'properties': {'hours': {'type': 'object', 'required': ['office', 'sunday'], 'properties': {'office': {'type': 'array', 'items': {'type': 'object', 'required': ['days', 'opens', 'closes'], 'properties': {'days': {'type': 'string'}, 'note': {'type': 'string'}, 'opens': {'type': 'string'}, 'closes': {'type': 'string'}}, 'additionalProperties': False}}, 'sunday': {'type': 'string'}}, 'additionalProperties': False}, 'booking': {'type': 'object', 'required': ['how_agents_book', 'phone_booking', 'online_booking'], 'properties': {'phone_booking': {'type': 'string'}, 'online_booking': {'type': 'string'}, 'how_agents_book': {'type': 'string'}}, 'additionalProperties': False}, 'success': {'type': 'boolean'}, 'business': {'type': 'object', 'required': ['name', 'legal_name', 'phone', 'email', 'website', 'license', 'certifications', 'payment_methods', 'emergency', 'service_area', 'services_not_offered'], 'properties': {'name': {'type': 'string'}, 'email': {'type': 'string'}, 'phone': {'type': 'string'}, 'license': {'type': 'string'}, 'website': {'type': 'string'}, 'emergency': {'type': 'string'}, 'legal_name': {'type': 'string'}, 'service_area': {'type': 'string'}, 'certifications': {'type': 'array', 'items': {'type': 'string'}}, 'payment_methods': {'type': 'array', 'items': {'type': 'string'}}, 'services_not_offered': {'type': 'array', 'items': {'type': 'string'}}}, 'additionalProperties': False}, 'agent_context': {'type': 'object', 'required': ['instructions', 'timezone', 'locations', 'services', 'service_area', 'pricing', 'scheduling', 'knowledge', 'availability', 'writes', 'customer_records'], 'properties': {'writes': {'type': 'object', 'required': ['request_callback', 'request_booking', 'confirm_booking'], 'properties': {'confirm_booking': {'type': 'object', 'required': ['requires_sms_code', 'success_requires'], 'properties': {'success_requires': {'type': 'object', 'required': ['status', 'booked'], 'properties': {'booked': {'type': 'boolean'}, 'status': {'type': 'string'}}, 'additionalProperties': False}, 'requires_sms_code': {'type': 'boolean'}}, 'additionalProperties': False}, 'request_booking': {'type': 'object', 'required': ['requires_explicit_user_consent', 'sends_sms_code', 'creates_appointment'], 'properties': {'sends_sms_code': {'type': 'boolean'}, 'creates_appointment': {'type': 'boolean'}, 'requires_explicit_user_consent': {'type': 'boolean'}}, 'additionalProperties': False}, 'request_callback': {'type': 'object', 'required': ['requires_explicit_user_consent', 'creates_appointment'], 'properties': {'creates_appointment': {'type': 'boolean'}, 'requires_explicit_user_consent': {'type': 'boolean'}}, 'additionalProperties': False}}, 'additionalProperties': False}, 'pricing': {'type': 'object', 'required': ['currency', 'dispatch_fee', 'policy', 'estimates'], 'properties': {'policy': {'type': 'string'}, 'currency': {'type': 'string'}, 'estimates': {'type': 'string'}, 'dispatch_fee': {'type': 'number'}}, 'additionalProperties': False}, 'services': {'type': 'array', 'items': {'type': 'object', 'required': ['name', 'summary'], 'properties': {'name': {'type': 'string'}, 'summary': {'type': 'string'}}, 'additionalProperties': False}}, 'timezone': {'type': 'string'}, 'knowledge': {'type': 'object', 'required': ['search_tool', 'read_tool', 'instructions', 'missing_information'], 'properties': {'read_tool': {'type': 'string'}, 'search_tool': {'type': 'string'}, 'instructions': {'type': 'string'}, 'missing_information': {'type': 'string'}}, 'additionalProperties': False}, 'locations': {'type': 'array', 'items': {'type': 'object', 'required': ['name', 'street', 'city', 'state', 'zip'], 'properties': {'zip': {'type': 'string'}, 'city': {'type': 'string'}, 'name': {'type': 'string'}, 'state': {'type': 'string'}, 'street': {'type': 'string'}}, 'additionalProperties': False}}, 'scheduling': {'type': 'object', 'required': ['regular', 'after_hours', 'routine', 'emergency'], 'properties': {'regular': {'type': 'string'}, 'routine': {'type': 'string'}, 'emergency': {'type': 'string'}, 'after_hours': {'type': 'string'}}, 'additionalProperties': False}, 'availability': {'type': 'object', 'required': ['tool', 'kind', 'creates_appointment'], 'properties': {'kind': {'type': 'string'}, 'tool': {'type': 'string'}, 'creates_appointment': {'type': 'boolean'}}, 'additionalProperties': False}, 'instructions': {'type': 'string'}, 'service_area': {'type': 'object', 'required': ['summary', 'towns', 'exact_coverage_tool'], 'properties': {'towns': {'type': 'array', 'items': {'type': 'string'}}, 'summary': {'type': 'string'}, 'exact_coverage_tool': {'type': 'string'}}, 'additionalProperties': False}, 'customer_records': {'type': 'string'}}, 'additionalProperties': False}, 'facts_updated': {'type': 'string'}, 'review_sandbox': {'type': 'boolean'}}, 'additionalProperties': False}
check_service_area
Check Service Area
Check a service ZIP, or a Massachusetts town, city or neighborhood name on its own, against the coverage database for Norfolk, Suffolk and Plymouth counties. Answer "do you serve <town>?" directly with town (no ZIP needed): covered = yes; partially_covered = yes for the listed covered_zips, confirm the customer's ZIP only then; outside_service_area = not in the automatic-booking area (offer request_out_of_area_callback and the office number); unknown_town = ask for the ZIP. During new-customer intake run this check silently; never announce that you are checking the service area. Unavailable coverage is unknown, not outside-area. This never proves that a particular appointment is available.
Read only Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {'zip': {'type': 'string', 'maxLength': 10, 'minLength': 3}, 'town': {'type': 'string', 'maxLength': 60, 'minLength': 2}, 'state': {'type': 'string', 'maxLength': 2, 'minLength': 2}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success'], 'properties': {'zip': {'type': 'string'}, 'town': {'type': 'string'}, 'error': {'type': 'string'}, 'status': {'enum': ['covered', 'partially_covered', 'outside_service_area', 'unknown_town', 'needs_more_information', 'unavailable'], 'type': 'string'}, 'message': {'type': 'string'}, 'success': {'type': 'boolean'}, 'counties': {'type': 'array', 'items': {'type': 'string'}}, 'next_step': {'type': 'string'}, 'error_code': {'type': 'string'}, 'matched_by': {'anyOf': [{'enum': ['zip', 'town'], 'type': 'string'}, {'type': 'null'}]}, 'covered_zips': {'type': 'array', 'items': {'type': 'string'}, 'description': 'Town lookups only: the town ZIPs inside the automatic-booking area.'}, 'outside_zips': {'type': 'array', 'items': {'type': 'string'}, 'description': 'Town lookups only: the town ZIPs outside the automatic-booking area.'}, 'resolved_town': {'type': 'string', 'description': 'Town lookups only: the Massachusetts place the name was matched to.'}, 'missing_fields': {'type': 'array', 'items': {'type': 'string'}}, 'review_sandbox': {'type': 'boolean'}, 'in_service_area': {'type': 'boolean'}}, 'additionalProperties': False}
confirm_booking
Confirm a Booking with the SMS Code
Use this after the customer supplies the six-digit SMS code from request_booking. It can create customer and job records or an office-review lead, notify the office, and send transactional customer or referral-status texts. Only status:confirmed with booked:true means the visit is scheduled. status:callback_pending with booked:false means the office must follow up and must never be described as an appointment. Replaying the same valid confirmation is safe and returns the stored result.
Destructive Open world Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['booking_id', 'code'], 'properties': {'code': {'type': 'string', 'pattern': '^\\d{6}$'}, 'booking_id': {'type': 'string', 'format': 'uuid'}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success', 'status', 'booked', 'needs_manual', 'business_phone', 'business_phone_href', 'message', 'next_step'], 'properties': {'booked': {'type': 'boolean'}, 'status': {'enum': ['confirmed', 'callback_pending', 'rejected'], 'type': 'string'}, 'message': {'type': 'string'}, 'success': {'type': 'boolean'}, 'replayed': {'type': 'boolean'}, 'timezone': {'type': 'string'}, 'next_step': {'type': 'string'}, 'error_code': {'type': 'string'}, 'needs_manual': {'type': 'boolean'}, 'service_city': {'type': 'string'}, 'customer_name': {'type': 'string'}, 'scheduled_end': {'type': 'string'}, 'business_phone': {'type': 'string'}, 'review_sandbox': {'type': 'boolean'}, 'scheduled_start': {'type': 'string'}, 'location_summary': {'type': 'string'}, 'attempts_remaining': {'type': 'integer'}, 'business_phone_href': {'type': 'string'}, 'confirmation_number': {'type': 'string'}, 'service_description': {'type': 'string'}, 'formatted_arrival_window': {'type': 'string'}}, 'additionalProperties': False}
customer_lookup
Verify Returning Customer and Retrieve History
For a returning customer: first call with phone and confirmed:true to request a code. Next call with the returned challenge_id and customer-supplied code. Saved details and recent service history are returned only after successful verification. If lookup fails, offer the new-customer form or office assistance. Never claim a match from the initial response.
Destructive Open world
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['phone', 'confirmed'], 'properties': {'code': {'type': 'string', 'pattern': '^\\d{6}$'}, 'phone': {'type': 'string', 'minLength': 7}, 'confirmed': {'type': 'boolean', 'const': True}, 'challenge_id': {'type': 'string', 'format': 'uuid'}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['request_id', 'next_step', 'success', 'status', 'message'], 'properties': {'status': {'enum': ['verification_requested', 'verified'], 'type': 'string'}, 'history': {'type': 'array', 'items': {'type': 'object', 'required': ['description', 'workStatus'], 'properties': {'workStatus': {'type': 'string'}, 'description': {'type': 'string'}, 'scheduledStart': {'type': 'string'}}, 'additionalProperties': False}}, 'message': {'type': 'string'}, 'success': {'type': 'boolean'}, 'customer': {'type': 'object', 'required': ['phone', 'addresses'], 'properties': {'email': {'type': 'string'}, 'phone': {'type': 'string'}, 'lastName': {'type': 'string'}, 'addresses': {'type': 'array', 'items': {'type': 'object', 'properties': {'zip': {'type': 'string'}, 'city': {'type': 'string'}, 'state': {'type': 'string'}, 'street': {'type': 'string'}, 'country': {'type': 'string'}, 'street_line_2': {'type': 'string'}}, 'additionalProperties': False}}, 'firstName': {'type': 'string'}}, 'additionalProperties': False}, 'next_step': {'type': 'string'}, 'record_id': {'type': 'string', 'description': 'Saved office lead reference, when applicable.'}, 'request_id': {'type': 'string', 'format': 'uuid', 'description': 'Public operation receipt for support; never a provider customer ID.'}, 'challenge_id': {'type': 'string'}, 'history_status': {'enum': ['available', 'unavailable'], 'type': 'string'}, 'review_sandbox': {'type': 'boolean'}}, 'additionalProperties': False}
emergency_help
Emergency Plumbing Help
Use this immediately when the user describes an urgent plumbing safety or damage situation. Give bounded mitigation guidance and direct them to call Johnson Bros.; for gas, fire, or immediate danger, direct them to leave and call 911 first. Do not treat this tool as monitored emergency dispatch or create an online emergency appointment. WHEN TO USE: Immediately when a customer mentions an emergency situation like: - Burst pipe, flooding, or water damage - Gas smell or suspected gas leak (CRITICAL - may need to call 911) - Sewage backup or overflow - No water or sudden loss of water - Water heater leaking or not working PRIORITY ORDER: 1. First ensure customer safety (especially for gas leaks) 2. Provide immediate mitigation steps (how to shut off water, etc.) 3. Then tell the user to call Johnson Bros. for emergency service RETURNS: Step-by-step immediate actions, safety warnings, things NOT to do, urgency level, and whether emergency dispatch is recommended. IMPORTANT: For gas leaks, always advise leaving the house and calling 911 first.
Read only Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['emergency_type'], 'properties': {'emergency_type': {'type': 'string', 'description': "Type of plumbing emergency (required). Examples: 'burst pipe', 'flooding', 'gas leak', 'sewage backup', 'no hot water', 'no water'"}, 'additional_details': {'type': 'string', 'description': 'Additional context about the emergency (optional). Include location, duration, actions already taken.'}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success'], 'properties': {'error': {'type': 'string'}, 'success': {'type': 'boolean'}, 'call_now': {'type': 'string'}, 'urgency_level': {'type': 'string'}, 'emergency_type': {'type': 'string'}, 'recommendation': {'type': 'string'}, 'review_sandbox': {'type': 'boolean'}, 'immediate_steps': {'type': 'array', 'items': {'type': 'string'}}, 'safety_warnings': {'type': 'array', 'items': {'type': 'string'}}, 'emergency_contact': {'type': 'object', 'required': ['phone', 'available', 'response_time'], 'properties': {'phone': {'type': 'string'}, 'available': {'type': 'string'}, 'response_time': {'type': 'string'}}, 'additionalProperties': False}}, 'additionalProperties': False}
fetch
Fetch Johnson Bros. Document
Use this to read the full text of a document returned by search. Takes the exact id from a search result. Returns public business information only -- it never returns customer records.
Read only Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['id'], 'properties': {'id': {'type': 'string', 'minLength': 1, 'description': "Document id from a search result, e.g. 'faq:pricing-service-fee'"}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success'], 'properties': {'id': {'type': 'string'}, 'url': {'type': 'string'}, 'text': {'type': 'string'}, 'error': {'type': 'string'}, 'title': {'type': 'string'}, 'success': {'type': 'boolean'}, 'metadata': {'type': 'object', 'additionalProperties': {'type': 'string'}}, 'error_code': {'type': 'string'}}, 'additionalProperties': False}
get_availability
Get Open Booking Windows
Use this when the user wants live Johnson Bros. appointment availability. Include zip and any known town/state for a customer booking inquiry. Outside-area or unresolved locations receive no windows. Without a location, this returns general capacity only, not eligibility to book; coverage_status is not_checked. Never call for a customer already found outside coverage. Do not promise or create an appointment; use request_booking and confirm_booking.
Read only Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {'zip': {'type': 'string', 'maxLength': 10, 'minLength': 3, 'description': 'Service ZIP when known. Always include the customer location for a booking inquiry; outside-area requests receive no windows.'}, 'days': {'type': 'integer', 'default': 7, 'maximum': 14, 'minimum': 1}, 'town': {'type': 'string', 'maxLength': 60, 'minLength': 2}, 'state': {'type': 'string', 'maxLength': 2, 'minLength': 2}, 'start_date': {'type': 'string', 'pattern': '^\\d{4}-\\d{2}-\\d{2}$'}, 'time_preference': {'enum': ['any', 'morning', 'afternoon', 'evening'], 'type': 'string', 'default': 'any'}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success', 'timezone', 'requested_days', 'time_preference', 'total_windows', 'open_windows', 'windows', 'booking_flow', 'privacy'], 'properties': {'status': {'enum': ['available', 'needs_more_information', 'outside_service_area', 'unavailable'], 'type': 'string'}, 'privacy': {'type': 'string'}, 'success': {'type': 'boolean'}, 'windows': {'type': 'array', 'items': {'type': 'object', 'required': ['start_time', 'end_time', 'arrival_start', 'arrival_end', 'start_local', 'end_local', 'part_of_day', 'available'], 'properties': {'end_time': {'type': 'string', 'description': 'Reserved three-hour job-block end; pass unchanged to request_booking.'}, 'available': {'type': 'boolean'}, 'end_local': {'type': 'string'}, 'start_time': {'type': 'string', 'description': 'Selected job-block start; pass unchanged to request_booking.'}, 'arrival_end': {'type': 'string', 'description': 'Customer-facing two-hour arrival promise.'}, 'part_of_day': {'enum': ['morning', 'afternoon', 'evening'], 'type': 'string'}, 'start_local': {'type': 'string'}, 'arrival_start': {'type': 'string'}}, 'additionalProperties': False}}, 'has_more': {'type': 'boolean'}, 'timezone': {'type': 'string'}, 'next_step': {'type': 'string'}, 'error_code': {'type': 'string'}, 'booking_flow': {'type': 'string'}, 'open_windows': {'type': 'integer'}, 'total_windows': {'type': 'integer'}, 'missing_fields': {'type': 'array', 'items': {'type': 'string'}}, 'requested_days': {'type': 'integer'}, 'review_sandbox': {'type': 'boolean'}, 'coverage_status': {'enum': ['verified', 'not_checked', 'outside_service_area', 'unknown'], 'type': 'string'}, 'time_preference': {'enum': ['any', 'morning', 'afternoon', 'evening'], 'type': 'string'}, 'returned_windows': {'type': 'integer'}, 'total_matching_windows': {'type': 'integer'}}, 'additionalProperties': False}
get_quote
Get Plumbing Service Quote
Use this when the user wants a non-binding estimate for a specific plumbing issue. Returns a price range, typical duration, and next step. Do not present the range as a guaranteed repair price; final pricing is confirmed on-site before work begins. WHEN TO USE: When a customer asks "How much does it cost?", "What's the price?", or wants to know pricing before booking. Use this early in the conversation to set expectations. PRICING NOTES: - Estimates are ranges; final price depends on on-site assessment - Do not invent urgency, after-hours, or commercial surcharges - The office or technician confirms any timing- or property-related pricing before work - The $99 service fee covers sending a technician out to diagnose the problem and give you an estimate before repair work starts. If you approve the repair, we waive the service fee and you pay only the price the technician quoted. If you decline the repair, the $99 service fee is due. WORKFLOW: 1. Use this tool when customer asks about pricing 2. Share the estimate with appropriate caveats 3. If they want to proceed, use get_availability, request_booking, and confirm_booking RETURNS: Service name, price range (min/max in USD), estimated duration, urgency notes, and suggested next steps.
Read only Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['service_type', 'issue_description'], 'properties': {'urgency': {'enum': ['routine', 'soon', 'urgent', 'emergency'], 'type': 'string', 'description': 'How urgent is the repair?'}, 'service_type': {'type': 'string', 'description': "Type of plumbing service (required). Examples: 'drain cleaning', 'water heater repair', 'toilet repair'"}, 'property_type': {'enum': ['residential', 'commercial'], 'type': 'string', 'description': "Type of property (default: 'residential')"}, 'issue_description': {'type': 'string', 'description': 'Description of the plumbing problem (required). Be specific about symptoms and location.'}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success'], 'properties': {'error': {'type': 'string'}, 'notes': {'type': 'array', 'items': {'type': 'string'}}, 'service': {'type': 'string'}, 'success': {'type': 'boolean'}, 'next_step': {'type': 'string'}, 'error_code': {'type': 'string'}, 'next_steps': {'type': 'string'}, 'description': {'type': 'string'}, 'service_fee': {'type': 'string'}, 'property_type': {'type': 'string'}, 'urgency_level': {'type': 'string'}, 'review_sandbox': {'type': 'boolean'}, 'service_supported': {'type': 'boolean'}, 'estimated_duration': {'type': 'string'}, 'estimated_price_range': {'type': 'object', 'required': ['min', 'max', 'currency'], 'properties': {'max': {'type': 'number'}, 'min': {'type': 'number'}, 'currency': {'type': 'string'}}, 'additionalProperties': False}}, 'additionalProperties': False}
get_services_pricing
Get Services & Pricing
Use this when the user wants to browse Johnson Bros. services or general non-binding price ranges. Do not use it for an issue-specific estimate; use get_quote. Final pricing is confirmed on-site before work begins.
Read only Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {'search': {'type': 'string', 'description': 'Search term, e.g. "water heater", "drain"'}, 'category': {'type': 'string', 'description': "Filter by category: 'emergency', 'maintenance', 'repair', 'installation', 'specialty'"}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success', 'total_services', 'services', 'categories', 'pricing_disclaimer', 'service_fee'], 'properties': {'error': {'type': 'string'}, 'success': {'type': 'boolean'}, 'services': {'type': 'array', 'items': {'type': 'object', 'required': ['id', 'name', 'description', 'price_range', 'price_min', 'price_max', 'estimated_duration', 'is_emergency'], 'properties': {'id': {'type': 'string'}, 'name': {'type': 'string'}, 'category': {'type': 'string'}, 'price_max': {'type': 'number'}, 'price_min': {'type': 'number'}, 'description': {'type': 'string'}, 'price_range': {'type': 'string'}, 'is_emergency': {'type': 'boolean'}, 'estimated_duration': {'type': 'string'}}, 'additionalProperties': False}}, 'next_step': {'type': 'string'}, 'categories': {'type': 'array', 'items': {'type': 'string'}}, 'error_code': {'type': 'string'}, 'service_fee': {'type': 'string'}, 'review_sandbox': {'type': 'boolean'}, 'total_services': {'type': 'integer'}, 'service_supported': {'type': 'boolean'}, 'pricing_disclaimer': {'type': 'string'}}, 'additionalProperties': False}
open_customer_portal
Book a Visit or Search My Service History
Use this when the customer wants to book Johnson Bros. service or search their own past visits. Opens a compact card that expands into a customer form without sending a message or creating a booking. History requires SMS verification and the customer card’s private, short-lived proof. Booking requires reviewing details and the customer-supplied SMS code.
Read only Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {'view': {'enum': ['booking', 'history'], 'type': 'string', 'default': 'booking', 'description': 'Choose booking for a new service visit, or history for the customerâ\x80\x99s own previous and upcoming visits.'}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success', 'view', 'business_phone', 'message'], 'properties': {'view': {'enum': ['booking', 'history'], 'type': 'string'}, 'message': {'type': 'string'}, 'success': {'type': 'boolean', 'const': True}, 'business_phone': {'type': 'string'}, 'review_sandbox': {'type': 'boolean'}}, 'additionalProperties': False}
request_booking
Request a Booking (sends SMS confirmation code)
Use this only after the user explicitly asks to start a Johnson Bros. booking and confirms their own contact details, service address, issue, and preferred windows. It sends a six-digit SMS code and does not schedule a visit. Do not claim an appointment exists until confirm_booking returns status:confirmed and booked:true.
Destructive Open world
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['service', 'name', 'phone', 'address', 'confirmed'], 'properties': {'name': {'type': 'string', 'maxLength': 120, 'minLength': 2, 'description': 'Customer full name'}, 'email': {'type': 'string', 'format': 'email'}, 'notes': {'type': 'string', 'maxLength': 2000, 'description': 'Issue description / anything the technician should know'}, 'phone': {'type': 'string', 'minLength': 7, 'description': 'Customer mobile number â\x80\x94 receives the 6-digit confirmation code'}, 'address': {'type': 'object', 'required': ['street', 'city', 'zip'], 'properties': {'zip': {'type': 'string', 'minLength': 5}, 'city': {'type': 'string', 'minLength': 2}, 'unit': {'type': 'string'}, 'state': {'type': 'string', 'default': 'MA', 'maxLength': 2, 'minLength': 2}, 'street': {'type': 'string', 'minLength': 3}}, 'additionalProperties': False}, 'service': {'type': 'string', 'maxLength': 200, 'minLength': 3, 'description': 'Requested service, e.g. "water heater replacement"'}, 'confirmed': {'type': 'boolean', 'const': True, 'description': 'True only after the user explicitly asks to start this booking request and send the SMS code'}, 'customer_type': {'enum': ['new', 'returning'], 'type': 'string', 'description': 'Required for booking: answer to Have you used us before?'}, 'referral_code': {'type': 'string', 'maxLength': 300}, 'heard_about_us': {'type': 'string', 'maxLength': 200, 'minLength': 1, 'description': 'Required for new customers: where they found us'}, 'time_preference': {'enum': ['any', 'morning', 'afternoon', 'evening'], 'type': 'string', 'default': 'any', 'description': 'Fallback time-of-day preference if none of the preferred windows is open'}, 'preferred_windows': {'type': 'array', 'items': {'type': 'object', 'required': ['start_time', 'end_time'], 'properties': {'end_time': {'type': 'string'}, 'start_time': {'type': 'string'}}, 'additionalProperties': False}, 'default': [], 'maxItems': 5, 'description': 'Preferred arrival windows from get_availability (start_time/end_time ISO strings)'}, 'promotion_review_requested': {'type': 'boolean', 'default': False}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success', 'status', 'next_step'], 'properties': {'error': {'type': 'string'}, 'status': {'enum': ['pending_sms_confirmation', 'rejected'], 'type': 'string'}, 'success': {'type': 'boolean'}, 'next_step': {'type': 'string'}, 'booking_id': {'type': 'string'}, 'error_code': {'type': 'string'}, 'expires_at': {'type': 'string'}, 'code_sent_to': {'type': 'string'}, 'review_sandbox': {'type': 'boolean'}, 'in_service_area': {'type': 'boolean'}, 'attempts_allowed': {'type': 'integer'}, 'service_area_notice': {'type': 'string'}, 'sandbox_verification_code': {'type': 'string'}}, 'additionalProperties': False}
request_callback
Request a Johnson Bros. Callback
Use this only after the user explicitly asks Johnson Bros. to call them about a plumbing need and provides their own contact details. This creates a callback lead, not an appointment, and can notify the office and send a transactional SMS acknowledgment. Do not use it for emergency dispatch; tell emergency users to call (617) 479-9911.
Destructive Open world
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['name', 'phone', 'issue_description', 'confirmed'], 'properties': {'name': {'type': 'string', 'maxLength': 120, 'minLength': 2, 'description': 'Customer full name, for example "Jane Smith"'}, 'email': {'type': 'string', 'format': 'email'}, 'phone': {'type': 'string', 'minLength': 7, 'description': 'Customer phone number for the callback'}, 'urgency': {'enum': ['routine', 'soon', 'urgent'], 'type': 'string', 'default': 'routine'}, 'confirmed': {'type': 'boolean', 'const': True, 'description': 'True only after the user explicitly asks Johnson Bros. to contact them'}, 'issue_description': {'type': 'string', 'maxLength': 2000, 'minLength': 3, 'description': 'Short description of the plumbing issue'}, 'preferred_callback_time': {'type': 'string', 'maxLength': 200, 'description': 'Optional preference such as "weekday morning"'}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['request_id', 'success', 'status', 'message', 'next_step'], 'properties': {'status': {'enum': ['callback_requested', 'rejected'], 'type': 'string'}, 'message': {'type': 'string'}, 'success': {'type': 'boolean'}, 'next_step': {'type': 'string'}, 'record_id': {'type': 'string'}, 'error_code': {'type': 'string'}, 'request_id': {'type': 'string', 'format': 'uuid'}, 'phone_last4': {'type': 'string'}, 'review_sandbox': {'type': 'boolean'}}, 'additionalProperties': False}
request_out_of_area_callback
Request Out-of-Area Office Callback
Use as soon as a caller is found to be outside the automatic-booking service area and agrees to a call from the office. Requires name, phone, city, state, service ZIP, issue_description and confirmed:true. The server rechecks coverage: in_service_area means continue normal booking (no callback is created). For a Massachusetts address it flags the office to call back ASAP (status office_callback_requested); tell the caller the office will call them soon and that they are also welcome to call (617) 479-9911. Outside Massachusetts returns outside_massachusetts and creates nothing. It never books an appointment. Retries within 30 minutes return the same request (duplicate:true).
Destructive Open world Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['name', 'phone', 'address', 'issue_description', 'confirmed'], 'properties': {'name': {'type': 'string', 'maxLength': 120, 'minLength': 3, 'description': 'Caller full first and last name'}, 'phone': {'type': 'string', 'maxLength': 30, 'minLength': 7, 'description': 'Callback number. On phone calls the channel supplies the caller ID; confirm it with the caller.'}, 'address': {'type': 'object', 'required': ['city', 'state', 'zip'], 'properties': {'zip': {'type': 'string', 'pattern': '^\\d{5}(?:-\\d{4})?$', 'description': 'Five-digit service ZIP; decides coverage and Massachusetts'}, 'city': {'type': 'string', 'maxLength': 60, 'minLength': 2}, 'unit': {'type': 'string', 'maxLength': 50}, 'state': {'type': 'string', 'maxLength': 2, 'minLength': 2}, 'street': {'type': 'string', 'maxLength': 200, 'minLength': 3, 'description': 'Street address, if the caller gave it'}}, 'additionalProperties': False}, 'confirmed': {'type': 'boolean', 'const': True, 'description': 'True only after the caller agreed to the office calling them back'}, 'issue_description': {'type': 'string', 'maxLength': 4000, 'minLength': 3, 'description': 'What the caller needs, in their words'}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['request_id', 'success', 'status', 'in_service_area', 'booked', 'message', 'next_step'], 'properties': {'booked': {'type': 'boolean', 'const': False}, 'status': {'enum': ['office_callback_requested', 'in_service_area', 'outside_massachusetts', 'rejected'], 'type': 'string'}, 'message': {'type': 'string'}, 'success': {'type': 'boolean'}, 'duplicate': {'type': 'boolean', 'description': 'True when this callback was already requested recently; no second office task was created.'}, 'next_step': {'type': 'string'}, 'record_id': {'type': 'string', 'description': 'Saved office lead reference, when a callback was requested.'}, 'error_code': {'type': 'string'}, 'request_id': {'type': 'string', 'format': 'uuid', 'description': 'Public operation receipt for support; never a provider customer ID.'}, 'review_sandbox': {'type': 'boolean'}, 'in_service_area': {'type': 'boolean'}, 'in_massachusetts': {'type': 'boolean'}, 'coverage_verified': {'type': 'boolean', 'description': 'False when the coverage database could not be read; the office will confirm.'}}, 'additionalProperties': False}
search
Search Johnson Bros. Knowledge
Use this to find Johnson Bros. Plumbing pages about services, service area, pricing policy, or common questions. Returns ids, titles and URLs only -- call fetch with an id to read the full text. Do not use it to check live appointment availability (use get_availability) or to look up a customer.
Read only Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['query'], 'properties': {'query': {'type': 'string', 'minLength': 1, 'description': "Natural-language search terms, e.g. 'water heater Quincy'"}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success', 'results'], 'properties': {'results': {'type': 'array', 'items': {'type': 'object', 'required': ['id', 'title', 'url'], 'properties': {'id': {'type': 'string', 'description': 'Pass this to fetch to read the full document'}, 'url': {'type': 'string'}, 'title': {'type': 'string'}}, 'additionalProperties': False}}, 'success': {'type': 'boolean'}}, 'additionalProperties': False}
search_service_history
Search My Verified Service History
Use this from the customer card or browser bridge after customer_lookup verifies SMS and supplies private proof. Shared agents must use the history returned by customer_lookup or open the customer portal; an MCP connection alone never authorizes history. Searches the authenticated account records available from the customer portal by repair keywords, date text, and status. No customer IDs or portal bearer tokens are accepted. If verification expires, use customer_lookup again. Results cover only the records loaded by the portal, not a guaranteed lifetime archive.
Read only Idempotent
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'properties': {'limit': {'type': 'integer', 'default': 20, 'maximum': 50, 'minimum': 1, 'description': 'Maximum records to return, from 1 to 50.'}, 'query': {'type': 'string', 'default': '', 'maxLength': 200, 'description': 'Repair keywords or date text, for example drain or 2025. Empty searches all available records.'}, 'status': {'enum': ['all', 'completed', 'upcoming'], 'type': 'string', 'default': 'all', 'description': 'Filter the verified customerâ\x80\x99s available visits by status.'}, 'history_access_token': {'type': 'string', 'maxLength': 200, 'description': 'Private verification proof attached automatically by the customer card or browser bridge. Never ask the customer for it or invent it.'}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['success', 'history', 'records_searched', 'returned_records', 'message'], 'properties': {'history': {'type': 'array', 'items': {'type': 'object', 'required': ['description', 'workStatus'], 'properties': {'workStatus': {'type': 'string'}, 'description': {'type': 'string'}, 'scheduledStart': {'type': 'string'}}, 'additionalProperties': False}}, 'message': {'type': 'string'}, 'success': {'type': 'boolean', 'const': True}, 'review_sandbox': {'type': 'boolean'}, 'records_searched': {'type': 'integer'}, 'returned_records': {'type': 'integer'}}, 'additionalProperties': False}
submit_customer_info
Submit New Customer Form
After asking Have you used us before?, use for NEW customers only after they approve full name, address, email, phone and where they found us. Include the customer-approved issue_description when the service or symptoms are already known. Saves an in-area customer; outside database coverage saves a lead with the supplied description for office review and never books a job. For a Massachusetts address outside the area that lead is also flagged for an ASAP office callback (office_callback_requested:true), so do not call request_out_of_area_callback afterwards. Say the description was saved only when issue_description_saved is true; in-area booking notes are saved later with request_booking. Lead submissions can notify the office and send a transactional SMS acknowledgment; they do not authorize marketing texts.
Destructive Open world
Input schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['name', 'phone', 'email', 'address', 'heard_about_us', 'confirmed'], 'properties': {'name': {'type': 'string', 'maxLength': 120, 'minLength': 3, 'description': 'Full first and last name'}, 'email': {'type': 'string', 'format': 'email'}, 'phone': {'type': 'string', 'maxLength': 30, 'minLength': 7}, 'address': {'type': 'object', 'required': ['street', 'city', 'state', 'zip'], 'properties': {'zip': {'type': 'string', 'pattern': '^\\d{5}(?:-\\d{4})?$'}, 'city': {'type': 'string', 'minLength': 2}, 'unit': {'type': 'string'}, 'state': {'type': 'string', 'maxLength': 2, 'minLength': 2}, 'street': {'type': 'string', 'minLength': 3}}, 'additionalProperties': False}, 'confirmed': {'type': 'boolean', 'const': True, 'description': 'Customer submitted or approved the new customer form, including any supplied issue description'}, 'heard_about_us': {'type': 'string', 'maxLength': 200, 'minLength': 1, 'description': 'Where the customer found Johnson Bros; ask, never infer from the platform'}, 'issue_description': {'type': 'string', 'maxLength': 4000, 'description': 'Customer-approved service and reported symptoms, if already provided. Preserved in outside-area office lead notes; do not invent a diagnosis. Optional so contact-only intake still works.'}}, 'additionalProperties': False}
Output schema 
{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['request_id', 'next_step', 'success', 'status', 'in_service_area', 'booked', 'message'], 'properties': {'booked': {'type': 'boolean', 'const': False}, 'status': {'enum': ['customer_created', 'lead_submitted', 'rejected'], 'type': 'string'}, 'message': {'type': 'string'}, 'success': {'type': 'boolean'}, 'next_step': {'type': 'string'}, 'record_id': {'type': 'string', 'description': 'Saved office lead reference, when applicable.'}, 'error_code': {'type': 'string'}, 'request_id': {'type': 'string', 'format': 'uuid', 'description': 'Public operation receipt for support; never a provider customer ID.'}, 'review_sandbox': {'type': 'boolean'}, 'in_service_area': {'type': 'boolean'}, 'in_massachusetts': {'type': 'boolean', 'description': 'Outside-area leads only: whether the service ZIP is in Massachusetts.'}, 'issue_description_saved': {'type': 'boolean', 'description': 'True only after a supplied issue description was saved with an office-review lead. Customer creation alone does not save booking notes.'}, 'office_callback_requested': {'type': 'boolean', 'description': 'True when the outside-area lead was flagged for an ASAP office callback (Massachusetts addresses).'}}, 'additionalProperties': False}
History

Recent tool changes

Changed
check_service_area
Sept. 27, 2026, 2:54 a.m.
Added
request_out_of_area_callback
Sept. 27, 2026, 2:54 a.m.
Changed
submit_customer_info
Sept. 27, 2026, 2:54 a.m.
Added
fetch
Sept. 17, 2026, 12:37 p.m.
Added
search
Sept. 17, 2026, 12:37 p.m.
Added
confirm_booking
Sept. 17, 2026, 12:37 p.m.
Added
request_booking
Sept. 17, 2026, 12:37 p.m.
Added
request_callback
Sept. 17, 2026, 12:37 p.m.
Added
business_info
Sept. 17, 2026, 12:37 p.m.
Added
get_services_pricing
Sept. 17, 2026, 12:37 p.m.
Added
check_service_area
Sept. 17, 2026, 12:37 p.m.
Added
get_availability
Sept. 17, 2026, 12:37 p.m.
Added
customer_lookup
Sept. 17, 2026, 12:37 p.m.
Added
submit_customer_info
Sept. 17, 2026, 12:37 p.m.
Added
search_service_history
Sept. 17, 2026, 12:37 p.m.
Added
open_customer_portal
Sept. 17, 2026, 12:37 p.m.
Added
emergency_help
Sept. 17, 2026, 12:37 p.m.
Added
get_quote
Sept. 17, 2026, 12:37 p.m.
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