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Searches and manages Kayako customer-support cases, users, replies, internal notes, organizations and help-center articles.
도구
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['case_id', 'tags'], 'properties': {'tags': {'type': 'string', 'maxLength': 500, 'minLength': 1, 'description': 'Comma-separated tags to add.'}, 'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The case id (integer).', 'exclusiveMinimum': 0}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['subject', 'contents', 'requester_id', 'channel'], 'properties': {'cc': {'type': 'array', 'items': {'type': 'string', 'format': 'email', 'pattern': "^(?:[A-Za-z0-9_'+\\-]+\\.)*[A-Za-z0-9_'+\\-]*[A-Za-z0-9_+-]@(?:[A-Za-z0-9][A-Za-z0-9\\-]*\\.)+[A-Za-z]{2,}$"}, 'maxItems': 50, 'description': 'MAIL only: CC addresses.'}, 'html': {'type': 'boolean', 'description': 'MAIL/NOTE: treat contents as HTML (sanitized by Kayako).'}, 'tags': {'type': 'string', 'maxLength': 500, 'description': 'Comma-separated tags.'}, 'channel': {'enum': ['MAIL', 'TWITTER', 'FACEBOOK', 'NOTE'], 'type': 'string', 'description': 'MAIL, TWITTER, FACEBOOK or NOTE (internal, not sent).'}, 'form_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'subject': {'type': 'string', 'maxLength': 255, 'minLength': 1, 'description': 'Case subject.'}, 'type_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'contents': {'type': 'string', 'minLength': 1, 'description': 'Body of the first post.'}, 'status_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'channel_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Channel account id (e.g. the mailbox id). Required unless channel is NOTE.', 'exclusiveMinimum': 0}, 'priority_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'field_values': {'type': 'object', 'description': 'Custom field values keyed by field key, e.g. {"order_number": "1234"}. For multi-select fields pass CSV options — ALL options must be passed; omitted ones are removed.', 'propertyNames': {'type': 'string'}, 'additionalProperties': {'type': 'string'}}, 'requester_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The requester (customer user) id (integer).', 'exclusiveMinimum': 0}, 'assigned_team_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'assigned_agent_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['full_name', 'role_id'], 'properties': {'email': {'type': 'string', 'format': 'email', 'pattern': "^(?:[A-Za-z0-9_'+\\-]+\\.)*[A-Za-z0-9_'+\\-]*[A-Za-z0-9_+-]@(?:[A-Za-z0-9][A-Za-z0-9\\-]*\\.)+[A-Za-z]{2,}$", 'description': 'Primary email. Required for collaborator/agent/admin roles.'}, 'role_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The role id (integer).', 'exclusiveMinimum': 0}, 'team_ids': {'type': 'array', 'items': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'maxItems': 50, 'description': 'Team ids (required for collaborator/agent/admin).'}, 'full_name': {'type': 'string', 'maxLength': 255, 'minLength': 1}, 'time_zone': {'type': 'string', 'maxLength': 64}, 'designation': {'type': 'string', 'maxLength': 255, 'description': 'Job title.'}, 'field_values': {'type': 'object', 'description': 'Custom field values keyed by field key, e.g. {"order_number": "1234"}. For multi-select fields pass CSV options — ALL options must be passed; omitted ones are removed.', 'propertyNames': {'type': 'string'}, 'additionalProperties': {'type': 'string'}}, 'organization_case_access': {'enum': ['REQUESTED', 'ORGANIZATION'], 'type': 'string', 'description': "CUSTOMER only: see only own cases (default) or the whole organization's."}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['article_id'], 'properties': {'include': {'type': 'string', 'maxLength': 300, 'description': "Resource types to expand. Defaults to 'locale_field' so titles/contents are readable."}, 'article_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The article id (integer).', 'exclusiveMinimum': 0}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['case_id'], 'properties': {'fields': {'type': 'string', 'maxLength': 300, 'description': "Partial-output field rules, e.g. '+tags' to add tags to a case, or 'subject,status' to return only those."}, 'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The case id (integer).', 'exclusiveMinimum': 0}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['user_id'], 'properties': {'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}, 'user_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The user id (integer).', 'exclusiveMinimum': 0}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'tags': {'type': 'string', 'maxLength': 500, 'description': 'Comma-separated tags.'}, 'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'filter': {'enum': ['PINNED', 'PUBLISHED'], 'type': 'string', 'description': 'Only pinned or only published articles.'}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}, 'section_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Only articles in this section.', 'exclusiveMinimum': 0}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['kind'], 'properties': {'kind': {'enum': ['statuses', 'priorities', 'types'], 'type': 'string', 'description': 'Which list to return.'}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['case_id'], 'properties': {'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The case id (integer).', 'exclusiveMinimum': 0}, 'filters': {'enum': ['ALL', 'ACTIVITIES', 'MESSAGES', 'NOTES', 'SHADOW_POSTS', 'CHAT_MESSAGES', 'FACEBOOK_POSTS', 'FACEBOOK_POST_COMMENTS', 'FACEBOOK_MESSAGES', 'TWEETS', 'TWITTER_MESSAGES'], 'type': 'string', 'description': 'Which kinds of post to return.'}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}, 'after_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Cursor: return the page after this post id.', 'exclusiveMinimum': 0}, 'before_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Cursor: return the page before this post id.', 'exclusiveMinimum': 0}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'ids': {'type': 'array', 'items': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'maxItems': 100, 'description': 'Fetch these case ids instead of filtering.'}, 'tags': {'type': 'string', 'maxLength': 500, 'description': 'Comma-separated tags to filter by.'}, 'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'fields': {'type': 'string', 'maxLength': 300, 'description': "Partial-output field rules, e.g. '+tags' to add tags to a case, or 'subject,status' to return only those."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}, 'status': {'type': 'array', 'items': {'enum': ['NEW', 'OPEN', 'PENDING', 'COMPLETED', 'CLOSED', 'CUSTOM'], 'type': 'string'}, 'description': "Status types to include, e.g. ['OPEN','PENDING']."}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}, 'priority': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 1, 'description': 'Include cases whose priority level is less than or equal to this level.'}, 'identity_type': {'enum': ['EMAIL', 'FACEBOOK', 'TWITTER', 'PHONE'], 'type': 'string', 'description': "Filter by the requester's identity type; requires identity_value."}, 'identity_value': {'type': 'string', 'maxLength': 320, 'description': 'Email, Facebook username, Twitter screen name or phone number, matching identity_type.'}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Existing case to reply on.', 'exclusiveMinimum': 0}, 'user_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Requester of a NEW case (ignored with case_id).', 'exclusiveMinimum': 0}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['organization_id'], 'properties': {'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}, 'organization_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The organization id (integer).', 'exclusiveMinimum': 0}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'properties': {'ids': {'type': 'array', 'items': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'maxItems': 100, 'description': 'Fetch these user ids.'}, 'role': {'enum': ['CUSTOMER', 'COLLABORATOR', 'AGENT', 'ADMIN'], 'type': 'string', 'description': 'Only users of this role type.'}, 'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}, 'include': {'type': 'string', 'maxLength': 300, 'description': "Comma-separated resource types to expand instead of returning {id, resource_type} references, e.g. 'user,case_status,case_priority,team', or '*' for all."}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['case_id', 'contents', 'channel'], 'properties': {'cc': {'type': 'array', 'items': {'type': 'string', 'format': 'email', 'pattern': "^(?:[A-Za-z0-9_'+\\-]+\\.)*[A-Za-z0-9_'+\\-]*[A-Za-z0-9_+-]@(?:[A-Za-z0-9][A-Za-z0-9\\-]*\\.)+[A-Za-z]{2,}$"}, 'maxItems': 50, 'description': 'MAIL only: CC addresses.'}, 'html': {'type': 'boolean', 'description': 'NOTE only: treat contents as HTML (sanitized by Kayako).'}, 'tags': {'type': 'string', 'maxLength': 500, 'description': 'Comma-separated tags.'}, 'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The case id (integer).', 'exclusiveMinimum': 0}, 'channel': {'enum': ['MAIL', 'TWITTER', 'FACEBOOK', 'NOTE'], 'type': 'string', 'description': 'NOTE for an internal note; MAIL/TWITTER/FACEBOOK for a public reply.'}, 'type_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'contents': {'type': 'string', 'minLength': 1, 'description': 'Reply or note text.'}, 'status_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Also set the case status.', 'exclusiveMinimum': 0}, 'channel_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'Channel account id. Required unless channel is NOTE.', 'exclusiveMinimum': 0}, 'priority_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'assigned_team_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'assigned_agent_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['query'], 'properties': {'limit': {'type': 'integer', 'maximum': 30, 'minimum': 1, 'description': 'Max results, 1-30 (default 30).'}, 'query': {'type': 'string', 'maxLength': 500, 'minLength': 1, 'description': 'Search text (Kayako Unified Search Language).'}, 'fields': {'type': 'string', 'maxLength': 300, 'description': "Resource fields to return, e.g. '*' for full resources."}, 'resources': {'type': 'array', 'items': {'enum': ['USERS', 'ORGANIZATIONS', 'CONVERSATIONS'], 'type': 'string'}, 'description': 'Restrict to these resource kinds.'}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['query'], 'properties': {'in': {'enum': ['ARTICLES', 'CONVERSATIONS', 'ALL'], 'type': 'string', 'description': 'What to search. Default ALL.'}, 'limit': {'type': 'integer', 'maximum': 100, 'minimum': 1, 'description': "Items per page, 1-100. Kayako's default is 10."}, 'query': {'type': 'string', 'maxLength': 500, 'minLength': 3, 'description': 'Search text, at least 3 characters.'}, 'locale': {'type': 'string', 'maxLength': 20, 'description': 'Locale, e.g. en-us.'}, 'offset': {'type': 'integer', 'maximum': 9007199254740991, 'minimum': 0, 'description': 'Offset into the collection (0-based). Default 0.'}}}
입력 스키마
{'type': 'object', '$schema': 'https://json-schema.org/draft/2020-12/schema', 'required': ['case_id'], 'properties': {'tags': {'type': 'string', 'maxLength': 500, 'description': 'Comma-separated tags (sets the list).'}, 'case_id': {'type': 'integer', 'maximum': 9007199254740991, 'description': 'The case id (integer).', 'exclusiveMinimum': 0}, 'form_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'subject': {'type': 'string', 'maxLength': 255, 'minLength': 1}, 'type_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'brand_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'status_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'priority_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'field_values': {'type': 'object', 'description': 'Custom field values keyed by field key, e.g. {"order_number": "1234"}. For multi-select fields pass CSV options — ALL options must be passed; omitted ones are removed.', 'propertyNames': {'type': 'string'}, 'additionalProperties': {'type': 'string'}}, 'requester_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'assigned_team_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}, 'assigned_agent_id': {'type': 'integer', 'maximum': 9007199254740991, 'exclusiveMinimum': 0}}}
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