Agentic Diaries Audit

Check a draft support reply for disclosure gaps before sending it. Given what the customer said and the reply you are about to send, it flags any should-know policy the customer's situation made relevant that the draft failed to proactively surface (the knew-but-did-not-say gap). Returns a verdict (pass or gap); on a gap, each missed policy and the line that should have been surfaced. It detects and suggests, it does not rewrite.

{'type': 'object', '$schema': 'http://json-schema.org/draft-07/schema#', 'required': ['customer_message', 'draft_reply'], 'properties': {'draft_reply': {'type': 'string', 'description': 'The reply you are about to send.'}, 'customer_message': {'type': 'string', 'description': 'What the customer said, verbatim.'}}, 'additionalProperties': False}